Bartista Team Lead

Orcas Island Market • Eastsound, WA

5d • Onsite

About The Position

The Barista Team Lead supports the Deli/Bakery/Coffee House Manager and Assistant Manager by leading the day-to-day work of the Barista team. This role focuses on training, product consistency, and customer service – ensuring every drink and food item meets quality standards and every customer receives excellent service. The Barista Team Lead does not have hiring, firing, or disciplinary authority; those responsibilities remain with the Manager and Assistant Manager. Instead, this position acts as the on-the-floor resource for the team, modeling best practices, coaching new and current baristas, and communicating issues or opportunities to management.

Requirements

• 2-years prior barista experience required
• Strong knowledge of brewing methods, espresso preparation, and specialty drinks.
• Ability to train and coach others clearly and patiently.
• Ability to calculate discounts and percentages.
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
• Ability to serve customers quickly, efficiently, and kindly, and to lead others in doing the same.
• Ability to handle multiple tasks simultaneously and manage time wisely.
• Good analytical and organizational skills.
• Must obtain and maintain a valid Washington State Food Worker Card.
• Excellent English communication skills (verbal and written).
• Ability to follow all safe food handling procedures and sanitation practices.
• Ability to give and receive feedback constructively.

Nice To Haves

• Experience leading or mentoring others in a similar environment preferred.

Responsibilities

• Leads and guides the Barista team during shifts, serving as the go-to resource for questions on drink preparation, procedures, and customer service.
• Trains new baristas and provides ongoing coaching to current team members on beverage preparation, food handling, and customer service standards, including demonstrating proper techniques and store procedures during onboarding.
• Monitors and enforces product consistency, including recipes, portioning, presentation, and brewing/espresso standards, so every drink and food item meets company specifications.
• Performs and oversees grind/machine checks on espresso equipment throughout the day to maintain quality.
• Models excellent customer service and steps in to resolve customer concerns, escalating to the Manager or Assistant Manager as needed.
• Communicates regularly with the Manager and Assistant Manager regarding team performance, training needs, product quality, and customer feedback.
• Helps organize workflow during shifts to ensure the Barista station runs efficiently and customer service stations remain properly stocked.
• Prepares and serves hot and cold beverages, such as brewed coffee, espresso, cold brew, blended beverages, and tea, correctly customizing orders as requested.
• Serves prepared foods and baked goods, including sandwiches, biscotti, muffins, or donuts.
• Cleans and sanitizes equipment, utensils, dishes, work areas, and service/seating areas throughout the shift.
• Ensures proper functioning of freezers, refrigerators, and heating equipment by routinely checking temperatures.
• Assists with stocking, inventory, ordering, and receiving products as directed by the Manager or Assistant Manager.
• Reports equipment issues, safety concerns, or supply shortages to management promptly.
• Performs other related duties as assigned.

Benefits

• Prime Time Pay provides an additional $3/hour above the base rate for all hours worked Saturdays and Sundays and hours worked Monday through Friday between 6:00 pm and 3:00 am.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed