Barista/Host

Renaissance Fort Lauderdale•Fort Lauderdale, FL

26d•Onsite

About The Position

The Barista/Coffee Shop Attendant is responsible for greeting guests and taking food orders which would entail light food preparation. Also, preparing beverages and assisting guests with any other “grab and go” or retail item. The barista is to be in compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; and has knowledge of food and beverage operations. Breakfast shifts may begin as early as 4:30 AM.

Requirements

High school education or related experience.
Ability to prepare and serve customized coffee beverages.
Ability to understand and provide friendly guest service.
Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages Record the details of the order from the guests check for accuracy.
Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.
Attention to details with good organizational and efficient time management skills.
Great customer service skills and demonstrated willingness to exceed guest expectations
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Nice To Haves

Previous experience as a coffee shop barista in a cafe setting is a plus
Familiarity with hospitality industry practices preferred.

Responsibilities

Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
Knowledgeable on hotel facilities and services to assist guests as appropriate.
Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Impresses guests with quality and timely service in a pleasant and friendly manner.
Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
Respond in positive, calm tone to guest and team members at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Greet guests as they arrive.
Monitor surrounding and report concerns to supervisor.
Complete closing side duties.
Attend training, meetings, and other department events, as scheduled.
All other duties as assigned by manager.