Leeward Market Cafe | Barista/Cashier | Part Time

Omni Hotels & Resorts • Fort Lauderdale, FL

2d • Onsite

About The Position

The Leeward Market Cafe at the Omni Fort Lauderdale Hotel is seeking a Part-Time Barista/Cashier. The primary purpose of this role is to maintain the highest standards of guest service by providing quick, efficient, and professional service, ensuring guest satisfaction. This includes restocking merchandise, maintaining the cleanliness of the cafe, and ensuring overall guest satisfaction.

Requirements

• Minimum 1-year customer service experience in a food/beverage and/or retail environment.
• Previous cash handling and customer service experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Must become familiar with all products and methods including Coffee, Espresso, Specialty Drinks, and Retail Items.

Nice To Haves

• Previous coffee house and/or hotel experience preferred.

Responsibilities

• Prepare and serve food and beverage offerings within a coffee house setting.
• Communicate effectively with guests and associates.
• Represent Omni standards when handling guest complaints and issues.
• Remain professional in all situations.
• Work in stressful, high-pressure situations.
• Understand and follow proper uniform and grooming standards.
• Ensure that the lobby public areas are maintained.
• Assist with monthly inventory, if necessary.
• Maintain a clean workspace throughout the entire shift.
• Follow proper procedures regarding tendering transactions.
• Maintain a cash bank and adhere to cash handling procedures.
• Ensure accuracy of guest room numbers for room charges.
• Collaborate with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Demonstrate proper knowledge of equipment use and safety procedures.
• Adhere to all policies regarding employee purchases and discount standards.
• Follow proper procedures for all logs, receipts, and returns.
• Follow proper procedures for accepting credit cards and checks.
• Ensure each beverage is consistently prepared and served by Omni standards.
• Proactively seek ways to improve the guest experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed