Barista / Attendant

The Gasparilla Inn•Boca Grande, FL

6d•Onsite

About The Position

The Barista/Attendant is responsible for servicing guests & members in a prompt, professional and courteous manner while upholding the core values of The Gasparilla Inn & Club. The Barista/Attendant purpose is to ensure the level of service provided to the guest is highly individualized and that each guest experiences the warmth and charm of The Gasparilla Inn & Club. Barista/Attendant responsibilities include educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You should also be able to work various shifts.

Requirements

Minimum age of 18 required to serve alcohol
Food handling certificate
Must have floor experience in a high-end resort or restaurant setting
Must have exceptional interpersonal skills, empathize with others and value teamwork
Must possess a hospitality mindset with a passion for creating memorable guest experiences
Must believe that service is a noble profession and have the willingness to do the right thing.
Must have at least a basic knowledge on how to prepare coffee-based drinks and customer service ethic.
Must be able to multitask and communicate well with others.
Must have basic computer skills (be able to work with a POS system)
Must have cash handling experience.
Must have good listening and communication skills and work well with others.
Must be willing and able to pass a background check/drug test.

Nice To Haves

Five years of experience in a high-end resort or restaurant setting
Experience in a multi-faceted food and beverage setting i.e. fine & casual dining, banquets, room service, etc.
Advanced wine training and knowledge is a plus.

Responsibilities

Adheres to the Gasparilla Inn and Club’s 4 Steps to Memorable Service.
Exhibit’s the Gasparilla Inn’s Core Values.
Maintains good hygiene and appearance
Greet customers as they enter
Give customers drink menus and answer their questions regarding ingredients
Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
Prepare beverages following recipes
Serve beverages and prepared food, like cookies, pastries and muffins
Receive and process payments (cash and credit cards)
Maintain stock of clean mugs and plates
Check if brewing equipment operates properly and report any maintenance needs
Comply with health and safety regulations
Communicate customer feedback to managers and recommend new menu items
Assists in maintaining a safe work environment for co-workers and guests.
Reads, comprehends and abides by all rules and regulations set forth in the Gasparilla Inn Foodservice Employee Manual and the Gasparilla Inn Employee Handbook.
Ensures there is consistent quality of finished food and beverage items to all guests.
Must be able to multitask and communicate well with others.
Maintain a clean and sanitary work environment.
Ensures that all food and beverages are handled in accordance to the food safety handling procedures.
Must be willing to learn coffee drinks and use the espresso machine with proper training.
Must be self-motivated and organized, have problem solving skills.
Must be good in high volume atmospheres, work fast paced.
Must have basic computer skills (be able to work with a POS system)
Must have cash handling experience.
Must have good listening and communication skills and work well with others.
Will be expected to clean all parts of the bakery; Kitchen areas, dishes, laundry, bathroom, front lobby and back stock room.
Must be willing and able to pass a background check/drug test.
All other duties as assigned.