Bariatric Program Specialist - St. Francis Medical Office Building

Roper St. Francis Healthcare•Charleston, SC

8d•Onsite

About The Position

Serves as the point of contact for referring physicians, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered. Facilitates patient appointments, including those made with labs, diagnostic areas and specialty physicians. Handles billing and follow-up on all inpatient/outpatient specialty claims involving insurance agencies. Must be able to provide excellent customer service and support receiving, researching and resolving all customers’ inquiries related to their care. Assists patients in understanding their treatment options and the resources available. Serves as an essential link between patients and all other care providers. Facilitates appointments for consults and support services within established service standards, including dietitians, physicians, physical therapists etc. Follows patients throughout the care continuum, including inpatient admissions and collaborates with inpatient care management resources.

Requirements

High school diploma or equivalent (required)
At least three years’ experience in an administrative role with client facing experience, or medical office experience (required)
Knowledge of grammar, spelling and punctuation is mandatory.
Basic computer skills required.
Must have knowledge of medical terminology and billing.
Must be able to identify and correct coding issues, which affect reimbursement.
Organization skills and the ability to multi-task are mandatory.
Must have strong people skills.
Ability to maintain the confidentiality of sensitive information.

Nice To Haves

College degree (preferred)
Microsoft office experience preferred.
Work experience involving CPT coding and ICD-10 coding (preferred)
Experience with prior authorization and the review process of insurance company (preferred)

Responsibilities

Track patients from the time they go to an intake session through the course of treatment.
Entering and following patients in a patient tracker software system.
Scheduling patient appointments and consults.
Coordinating referrals.
Scheduling surgery
Following up with patients after appointments/surgery
Authorize and approve patients for treatment and surgery.
Educating patient and their employers, working with the insurance companies and sending/organizing supporting documents.
Assists other members of the office team as needed. Familiar with the responsibilities of clerical staff and can assist when the work demands.