Barcade Attendant-Gilley's

Gilley's • Park City, KS

8d • Onsite

About The Position

The Barcade Attendant’s primary responsibilities are overseeing the gaming experience in the arcade or barcade area, ensuring guests are engaged, gaming equipment functions properly, and that all customer service needs are met. This role requires the ability to handle high volume customer interactions and maintain an outgoing, upbeat, and cheerful demeanor. The attendant will build guest relations by engaging with customers, making them feel welcome, and inviting them back. They will observe all activity within their assigned area, offering assistance and reporting anything out of the ordinary. The attendant is capable of handling routine customer complaints and incidents with discretion, identifying situations that require management attention, and resolving issues to maintain positive guest relationships. Ensuring guests remain engaged through friendly and helpful service is key, utilizing open body language and polite communication. The role also involves assisting in maintaining a spotless facility by disposing of guest disposables, maintaining monetary and paperwork accuracy, and adhering to all policies ethically. Attendants are empowered to resolve guest disputes quickly up to a pre-determined amount, otherwise notifying a manager. Crosstraining in other departments and performing other duties as assigned are also part of the role.

Requirements

• Must be at least 18 years of age or older
• Ability to obtain and retain KRGC Gaming License
• One year of direct customer contact experience
• Previous money handling experience
• Display professionalism
• Excellent verbal and written communication skills
• Professional appearance as outlined in the Gilley’s Team Member Handbook
• Able to work both independently and as a member of a team
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
• Must be able to respond to visual and audible cues
• Must be able to read, write, speak and understand English
• Must be able to bend, reach, kneel and grip items
• Must be able to walk and stand for long periods of time (8-12 hours)
• Have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Nice To Haves

• Previous money handling experience preferred

Responsibilities

• Greet customers and provide excellent service throughout their gaming experience
• Monitor the arcade games and ensure all machines are functioning properly
• Assist guests with any technical issues or gameplay questions
• Ensure the cleanliness and order of the arcade/barcade area
• Facilitate prize redemption and promotions
• Collect feedback from guests regarding the gaming experience
• Coordinate with maintenance staff to resolve equipment malfunctions
• Handle cash transactions and maintain accurate records
• Promote events and gaming specials to encourage guest participation
• Deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
• Maintains monetary and paperwork accuracy and efficiency within department/property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation
• Crosstrain in other departments
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed