Barback

Journal Hotels•Los Angeles, CA

9d•Onsite

About The Position

The primary role of a Barback is to effectively support the Bartender and Restaurant Service Team by ensuring adequate supplies are available throughout dinner service. The position plays an important role in maintaining an efficient operation and creating a positive guest experience at Gable and Lobby.

Requirements

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask.
Ability to work a flexible schedule including weekdays, weekends, holiday and nights.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Customer Service: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments.
Problem Solving: Identifies and resolves problems in timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.
Interpersonal Skills: Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.
Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and guests. Listens carefully and gets clarification if necessary. Able to read and interpret written information.
Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to team views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows all policies and procedures.
Productivity: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly, but maintains attention to detail.
Safety and Security: Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. Immediately reports any injury to Supervisor/Manager and Security.
Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.
Dependability: Follows instructions and responds to management direction. Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

Responsibilities

Deliver excellent customer service in an efficient and professional manner.
Maintain knowledge of all beverage menus, specials, and ingredients.
Maintain proper levels of all tools, equipment, ice, glassware, beverages, garnishes, and other necessary supplies.
Assist Bartenders and the Restaurant Service Team with stocking, preparation, and replenishment throughout service.
Maintain cleanliness and organization of the bar, restaurant, and service areas.
Ensure all beverage products, bar equipment, glassware, and supplies are properly stored and readily available.
Conduct oneself in a professional and courteous manner, recognizing that all actions and communications are within guest view.
Provide guests with general information regarding Gable, Lobby, the hotel, and the surrounding local area, as appropriate.
Complete assigned duties and side work within each shift.
Maintain appearance, grooming, and uniform standards.
Develop and maintain positive communication and teamwork with all co-workers and supervisors.
Handle guest requests and service concerns promptly and professionally, and communicate issues to the appropriate manager or supervisor.
Follow all food safety, sanitation, and workplace safety procedures.
Assist the restaurant team in maintaining a clean, organized, and welcoming environment throughout dinner service.
Perform other duties as assigned.