Chase Club Barback
About The Position
As a Barback, you will be responsible for preparing and servicing permanent and portable bars throughout the hotel ensuring that all bar/lounge equipment and supplies are in excellent condition and at the proper level throughout all hours of operation in order to ensure proper service to all guests. You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations. You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile, Use eye and ear contact and guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone. Treat colleagues with respect and dignity. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Requirements
- 1-2 years experience working in a bar or a similar environment
- High School diploma or equivalent plus some customer service experience.
- Must speak fluent English.
- Track record of delivering exceptional guest and client experience
- Excellent time management skills
- Demonstrable expertise in analysis and action taking
- Excellent oral and written communication
- Excellent organization skills
- Appropriate professional appearance and demeanor
- Carrying or lifting items weighing up to 50 pounds
- Moving about the public areas
- Communicating with other people
- Handling objects, products and computer equipment
- Bending, stooping, kneeling
Nice To Haves
- Some college preferred.
Responsibilities
- Retrieve orders from storeroom, visually check stock and reconcile with written requisitions to ensure order accuracy and re-check stock upon delivery
- Prepare the bar by cutting, slicing and peeling perishable garnishes and fruits, mixing and pouring juices and storing back-up supplies in prescribed containers
- Check with and assist the bartender to stock and maintain the bar to include, but not limited to, paper products, straws and stirrers, condiments, glassware, ice and produce
- Transport taps and replace and perform routine maintenance on beer kegs
- Communicate with bartenders and wait staff to ensure and maintain guest satisfaction.
- Maintain cleanliness of bar area, beer lockers, refrigerators and storage areas in accordance with federal, state, local and company codes
- Maintain a discreet non-intrusive manner.
- Participate in restaurant/hotel promotions and practices.
- Communicate with management whenever opportunities occur (guest complaints, shortages of supplies and products, guest or associate injuries).
- Follow proper ordering and payment procedures.
- Specifically thank guest and invite them to return
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
