Bar Porter - Casino Service Bar

Hard Rock Hotel & Casino Ottawa•Ottawa, ON

1d•Onsite

About The Position

Bar Porters are responsible for taking guests through the key phases of their Hard Rock experience. As a Hard Rock Bar Porter, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Requirements

Must be at least 19 years of age
Follows all food safety & sanitation procedures
Must be Smart Serve certified
Practicing all general safety standards
Performing duties which require bending & reaching
Lifting & transporting up to 25 pounds
Standing or walking, for up to 8+ hours
Maintaining a well-groomed appearance (“having a plan”)
Following all uniform guidelines
Recycling products, where possible
Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Must be fluent in English and able to communicate effectively in both spoken and written English.
Displaying a positive and outwardly friendly attitude toward guests
Maintaining HRC’s 5 core Values and Mission Statement
Ability to stand and sit for extended periods of time.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
The employee must frequently lift and/or move 25 pounds or more.
The Casino environment is hectic, fast-paced and often crowded and noisy.
May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Nice To Haves

Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests

Responsibilities

Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances in accordance with Hard Rock policies.
Ensures bar is set properly.
Ensures all soda gun products, fruit garnishes, and mixes meets service standards.
Stocks assigned bar with product and supplies throughout the shift.
Prepares all mixes and garnishes.
Thank guests with genuine appreciation and provide a fond farewell.
Maintain cleanliness of work areas throughout the shift.
Notify management of maintenance repair issues relating to the bar and service area.
Complete any additional reasonable requests by management.
Demonstrates impeccable product knowledge.
Answer questions - accurately and politely.
Direct guests to areas & restrooms.
Create memorable experiences.
Entertain guests with AMPLIFIED SERVICE.
Lives the Brand.