Bar Host

THE UMSTEAD HOTEL & SPA•Cary, NC

1d•$19 - $0•Onsite

About The Position

To consistently achieve the service and product delivery standards with a high degree of client care and service throughout The Bar and Lounge and to provide an exceptional and memorable guest experience. The Bar and Lounge Host/ess is responsible proactively welcoming, greeting and managing the Bar and Lounge seating in accordance with The Umstead Hotel standards.

Requirements

Exceptional attention to detail.
Exceptional communication abilities to interact with guests and to accurately communicate guest needs such as special occasions or dietary needs.
Ability to read, write and communicate effectively in English, both written and oral.
All employees must maintain a neat, clean and well-groomed appearance per The Umstead Hotel standards.
High school or equivalent education required.
Minimum of 1-2 years of customer service experience.
Ability to obtain and/or maintain any government required licenses, certificates or permits.

Nice To Haves

Restaurant or hotel experience preferred.
Knowledge of Opentable preferred.

Responsibilities

Report to work at the scheduled time, neatly groomed and dressed in accordance with The Umstead Hotel and Spa appearance standards
Proactively welcome, greet, seat, manage waitlist and bid fond farewell to all Bar and Lounge guest in accordance with The Umstead Hotel and Spa standards.
Maintain calm, professional composure during busy or stressful situations.
Knowledge of all Bar and Lounge outlet standards and operating procedures as it relates to the Host/ess position.
Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
Consistently perform tasks within a given time frame to insure all host/ess tasks are completed on time and services are executed in a timely manner.
Consistently perform tasks with little direct supervision.
Perform administrative duties including managing a waitlist, taking outlet reservations, generate reports and print menus as needed.
Ensure proper care, security and maintenance of hotel equipment.
Maintain the back of the house cleanliness and safety.
Attend daily pre-shift meetings and quarterly department meetings.
Attend all required training as directed by your manager.
Successfully complete a menu test with each new menu rollout.
Assist with clearing and resetting tables if needed.
Comply with The Umstead Hotel & Spa Vision and Values.
Work harmoniously and professionally with co-workers, supervisors and other hotel departments.
Other duties may be required as directed by your hotel management.