Bar Helper, The Smokehouse Coop (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

4d•Onsite

About The Position

The Bar Helper supports the Food & Beverage department by maintaining clean, well‑stocked, and efficiently organized bar areas while contributing to an engaging and welcoming environment for all guests. This role assists bartenders and beverage servers by preparing non‑alcoholic beverages, restocking products and supplies, completing required checklists, and ensuring all bar stations meet established sanitation, safety, and par‑level standards. The Bar Helper also interacts with guests in a friendly, professional manner, provides basic information about promotions and events, and supports responsible alcohol service in accordance with EBCI liquor laws. The position upholds all regulatory, departmental, and company policies while promoting the values and service culture of Caesars Entertainment.

Requirements

Must be 21 years of age or older.
RASP certification is required.
Strong guest service, communication, decision‑making, and teamwork skills.
Able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
Professional appearance with high personal hygiene standards.
Proficient with Microsoft applications, including Excel.
Extremely detail‑oriented with a strong work ethic and desire for continued growth.
Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 50 pounds and push and pull up to 300 pounds in a cart, and respond to visual and auditory cues.
Effective in fast‑paced, high‑pressure environments.
Able to communicate clearly in English and follow instructions accurately.
Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

Nice To Haves

A high school diploma or GED is preferred.
Six months of guest service experience is preferred.

Responsibilities

Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.
Support departmental goals by following established procedures, standards, and work practices.
Identify basic issues or inefficiencies and communicate them to supervisors to support continuous improvement.
Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.
Follow direction on task assignments, workflow priorities, and operational requirements to support smooth operations.
Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.
Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.
Meet performance expectations related to productivity, accuracy, and service quality.
Support process improvements by adopting new procedures and providing feedback when requested.
Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.
Help maintain a clean, organized, and welcoming environment that enhances the overall experience.
Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.
Participate in training and skill‑building activities to support personal growth and job proficiency.
Demonstrate reliability, accountability, and professionalism that strengthen team performance.
Prepare non‑alcoholic beverages.
Restock products and supplies.
Complete required checklists.
Ensure all bar stations meet established sanitation, safety, and par‑level standards.
Interact with guests in a friendly, professional manner.
Provide basic information about promotions and events.
Support responsible alcohol service in accordance with EBCI liquor laws.