Banquets Houseperson - Banqueting Operations

Hard Rock Hotel & Casino Ottawa•Northern Meadows, IN

15d

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: POSITION SUMMARY: The incumbent in this position is responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. Routinely inventory and care for banquet supplies such as linens, chairs, dishware, glassware, flatware and decorations. Set up the banquet room per the specification of a banquet events order, and then reset the room to its original state after the event has concluded. During the event, duties include assisting servers, transporting tables and equipment, maintaining audio-visual equipment, reporting maintenance issues to management, and providing requested information to banquet patrons. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Meet and greet guests in a friendly and warm manner. Sets up and breaks down meeting rooms according to event orders as well as maintains cleanliness standards for equipment and meeting rooms. Assemble and arrange conference equipment in meeting rooms per event requirements. Open rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive. Ensure proper use, storage and maintenance of all A/V and meeting room equipment. Maintain high standards of safety and cleanliness in all areas of the event space, Back of House, Hospitality Suites and any areas designated as Banquet or Entertainment venues. Communicate any areas of need, problems, and concerns from guest to supervisor. Responsible for cleaning and sanitizing work and public spaces. Other duties as assigned.

Requirements

One or more years’ experience in banquets in a high volume, upscale hotel and excellent oral and written communication skills.
High School diploma or GED.
Deep understanding of lifestyle casino/hotels and premium dining products and services.
Ability to work evenings, weekends, and holidays, as needed.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.
Exceptional knowledge and understanding of various banquet and food service techniques and standards.
Food, beverage, and wine service.
Table service procedures and table etiquette.
Excellent customer service skills.
Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Ability to obtain impressions through the eyes.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Must have excellent attendance and conduct record for consideration.
Take orders, recite specials, and point specific items out on the menu to customers.
Use machines and equipment including, but not limited to: include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System.

Nice To Haves

Casino Food & Beverage experience preferred.
Table service procedures and table etiquette.
Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

Responsibilities

Maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas.
Routinely inventory and care for banquet supplies such as linens, chairs, dishware, glassware, flatware and decorations.
Set up the banquet room per the specification of a banquet events order, and then reset the room to its original state after the event has concluded.
Assisting servers, transporting tables and equipment, maintaining audio-visual equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.
Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment
Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Meet and greet guests in a friendly and warm manner.
Sets up and breaks down meeting rooms according to event orders as well as maintains cleanliness standards for equipment and meeting rooms.
Assemble and arrange conference equipment in meeting rooms per event requirements.
Open rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive.
Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
Maintain high standards of safety and cleanliness in all areas of the event space, Back of House, Hospitality Suites and any areas designated as Banquet or Entertainment venues.
Communicate any areas of need, problems, and concerns from guest to supervisor.
Responsible for cleaning and sanitizing work and public spaces.
Other duties as assigned.