Banquets Houseperson - Banqueting Operations

Hard Rock Hotel & Casino Ottawa • Rockford, IL

27d • $2 - $25

About The Position

POSITION SUMMARY: The Banquet Houseperson supports the successful execution of special events by efficiently setting up and breaking down all banquet functions and meeting rooms. This role breaks down equipment, maintains cleanliness of the space, and ensures that meeting rooms are stocked with necessary items. This role also reports any maintenance issues in a timely manner. Overall, the Banquet Houseperson contributes to an exceptional guest experience.

Requirements

• High School Diploma or equivalent is required.
• Must obtain and maintain all licenses / certifications per Federal, State, and IGB Regulations.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Must be able to work nights, holidays, and weekends, as well as flexible shifts.
• Have excellent written and verbal communication skills.
• Available to work different types of events with varying time schedules, on varying days as needed.
• Must be able to act as a role model.
• Read and comprehend all necessary documentation, training materials and policy information.
• Communicate courteously, effectively, and professionally with guests and all levels of team members.
• Stand for extended periods of time.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Work within Company established policies/guidelines.
• Be articulate and possess a professional appearance and demeanor.
• Be flexible and adaptable to change.
• Be team-oriented and enjoy working with and assisting people.
• Must be able to work at a fast pace and in stressful situations.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk, or hear; and taste or smell.
• Frequently lift and/or move up to 50 pounds.
• Work in a fast-paced environment, with constant exposure to the general public and excessive noise.
• Also, there may be times where you will need to be on the Casino Floor or pass through this area.
• Able to exercise judgment on an independent basis.

Responsibilities

• Sets up banquet rooms and meeting spaces according to event specifications, including arranging tables, chairs, linens, and other necessary equipment.
• Assists in the transportation and storage of banquets furniture, equipment, and supplies, ensuring they are handled safely and securely.
• Provides support to banquet staff during events, including replenishing supplies, clearing tables, and responding to guest requests promptly and courteously.
• Maintains cleanliness and organizations of banquet storage areas, ensuring all equipment and supplies are properly stored and readily accessible.
• Collaborates with banquet team to ensure timely and efficient execution of event setups and breakdowns, adhering to established timelines and standards.
• Inspects event spaces before and after each function, identifying any maintenance issues or damages and reporting them for resolution.
• Assists in ordering and receiving all non-food items within the Food & Beverage department, ensuring adequate stock is maintained.
• Communicates effectively with team members and supervisor, providing updates on completed task, issues encountered, and suggestions for process improvement.
• Adheres to all safety and sanitation guidelines, including proper handling and disposal of waste and adherence to food handling protocols.
• Attend seminars when needed.

Benefits

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees