Banquets Houseperson Supervisor

AccorHotel • Dallas, TX

1d • Onsite

About The Position

The Banquet Set-Up Supervisor ensures the room is set perfectly for each function exceeding guest expectations. The candidate is adaptable and assists clients with all last-minute changes. The position requires a service professional with excellent organizational, technical, and communication skills. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of: Daily scheduled group functions, times, locations, amount of people. Location of all Hotel function space and names of rooms. All styles of meeting and Banquet room settings. Correct maintenance and use of equipment. All Departmental/Hotel policies and procedures. All safety guidelines. Correct use of cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements. Review assignment sheets with Banquet Manager/Captain; update completed assignments. Banquet Manager /Captain throughout shift for additional assignments. Retrieve clean linen and skirting from Laundry and stock in storage areas. Stock and organize supply carts with designated materials and equipment. Transport to assigned function area. Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies. Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies. Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards. Set up table linens, skirting and tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards. Refresh rooms as scheduled, following departmental standards. Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas. Turn over any lost and found items to Loss Prevention. Clean and sanitize glassware to departmental standards. Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffers, shampoo machine, etc.). Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas. Clean designated areas with proper chemicals, tools and equipment. Monitor all work areas for compliance with State/City local health regulations and hotel Ecosure & LQA Audit requirements, scoring a minimum of 85%; follow through on any violation. Ensure that nothing is stored in stairwells. Transport any food and beverage trays/items in public areas to service areas. Check under furniture for debris and remove if present; reposition furniture to correct floor plan. Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork. Clean all lamps, light fixtures and light switches; check for proper working condition and rectify any deficiencies. Remove tape and debris from walls/ceilings; clean according to procedures. Remove dust, dirt, marks and fingerprints from doors and doorframes. Remove stains; scuff marks and dust from baseboards, ledges and corners. Polish all brass surfaces to a high gloss. Empty trash containers, in meeting rooms into proper containers for recycling. Empty vacuum cleaner bags, replace and clean machines. All soiled linen and skirting to be placed in proper laundry bin and taken to designated area for laundry pickup. Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards. Deliver client packages/boxes of materials as assigned to/from scheduled function area. Report any damages, maintenance problems or safety hazards to Royal Service. Assist with inventories as assigned. Stock requisitioned supplies. Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents. Follow the maintenance program as assigned. De-gum tables as assigned. Complete assigned side duties following departmental procedures.

Requirements

• 3-5 years previous experience as Banquet Houseperson.
• Basic understanding of banquet terminology.
• Fluency in English, both verbal and non-verbal is required.
• Compute basic arithmetic.
• Provide legible communication.
• High school graduate or equivalent vocational training certificate.
• Knowledge of various room set-ups and standard equipment involved.
• Knowledge of proper chemical handling and cleaning techniques.
• Adhere to timelines in completion of set-ups.
• Adapt to priority changes of workflow or requirements.

Responsibilities

• Ensures the room is set perfectly for each function exceeding guest expectations.
• Assists clients with all last-minute changes.
• Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
• Maintains complete knowledge of correct maintenance and use of equipment.
• Uses equipment only as intended.
• Anticipates guests’ needs, responds promptly and acknowledges all guests.
• Maintains positive guest relations at all times.
• Resolves guest complaints, ensuring guest satisfaction.
• Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
• Reviews assignment sheets with Banquet Manager/Captain; updates completed assignments.
• Retrieves clean linen and skirting from Laundry and stocks in storage areas.
• Stocks and organizes supply carts with designated materials and equipment.
• Transports to assigned function area.
• Inspects set rooms for cleanliness and agreement to group requirements; rectifies any deficiencies.
• Inspects cleanliness and working condition of all equipment and supplies to be set up in function area; rectifies any deficiencies.
• Sets up rooms and function areas with designated tables, chairs, staging, dance floor, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.
• Sets up table linens, skirting and tabletop items as specified by group and in accordance with departmental standards.
• Refreshes rooms as scheduled, following departmental standards.
• Breaks down function areas as scheduled in accordance to departmental procedures.
• Stores all reusable goods and returns equipment to specified storage areas.
• Turns over any lost and found items to Loss Prevention.
• Cleans and sanitizes glassware to departmental standards.
• Uses designated chemicals, supplies and equipment to clean various floor surfaces.
• Maintains cleanliness and organization of closets; removes trash, wipes down shelves/counters; sweeps and waxes floor; removes non-floor closet items and transports to proper storage areas.
• Cleans designated areas with proper chemicals, tools and equipment.
• Monitors all work areas for compliance with State/City local health regulations and hotel Ecosure & LQA Audit requirements.
• Ensures that nothing is stored in stairwells.
• Transports any food and beverage trays/items in public areas to service areas.
• Checks under furniture for debris and removes if present; repositions furniture to correct floor plan.
• Inspects condition of all furniture for tears, rips and stains and reports damages to Supervisor.
• Dusts and polishes all woodwork.
• Cleans all lamps, light fixtures and light switches; checks for proper working condition and rectifies any deficiencies.
• Removes tape and debris from walls/ceilings; cleans according to procedures.
• Removes dust, dirt, marks and fingerprints from doors and doorframes.
• Removes stains; scuff marks and dust from baseboards, ledges and corners.
• Polishes all brass surfaces to a high gloss.
• Empties trash containers, in meeting rooms into proper containers for recycling.
• Empties vacuum cleaner bags, replaces and cleans machines.
• Places all soiled linen and skirting in proper laundry bin and takes to designated area for laundry pickup.
• Accommodates guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
• Delivers client packages/boxes of materials as assigned to/from scheduled function area.
• Reports any damages, maintenance problems or safety hazards to Royal Service.
• Assists with inventories as assigned.
• Stocks requisitioned supplies.
• Removes all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dusts pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
• Follows the maintenance program as assigned.
• De-gums tables as assigned.
• Completes assigned side duties following departmental procedures.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees