Banquets & Catering Coordinator Fulltime Dayshift

Century Casinos Inc•Sparks, NV

8h•Onsite

About The Position

This role works directly with the VP of Food & Beverage, Sr. Catering Manager, and Banquet Managers to create an outstanding guest experience at all assigned events. The Banquets & Catering Coordinator is responsible for performing administrative duties for the department, coordinating needs between guests and in-house departments, and maintaining the catering sales process. This position requires effective communication with clients and staff, a thorough knowledge of the property's offerings, and the ability to assist managers with various administrative tasks.

Requirements

Minimum 21 years of age.
High school diploma or equivalent.
Effectively communicate in English, both verbally and in written form.
Minimum 1 year experience with Delphi software required.
Advanced skills with Microsoft Office products including Excel, Word, Outlook, and Power Point.

Nice To Haves

Minimum 1 year experience in a catering and/or event planning role preferred.

Responsibilities

Follow and maintain outstanding guest service standards for the Nugget and the Convention Catering department.
Perform administrative duties including maintaining the Convention Services Book with accurate and up-to-date information.
Coordinate requested needs between in-house guests, departments, the sales department, and convention services/catering.
Maintain the catering sales process, including correspondence, BEO preparation, follow-up calls, and menu updates.
Communicate effectively and professionally with clients and staff.
Possess a thorough knowledge of the property, space, capacities, concept/food style (menus).
Assist with creating and maintaining Delphi accounts, bookings, and diagrams.
Assist managers with administrative duties such as correspondence (introduction, confirmation, and thank you letters).
Proactively contact clients for information, guarantees, and diagrams.
Assist with proper record keeping and inventory for the Convention Services / Catering Department.
Assist with proper procedures for ordering rentals and purchases as requested for the Convention Services / Catering and Banquet Department.
Assist with creating and maintaining files for managers in the department.
Assist in ensuring that accurate and thorough BEOs are prepared and distributed.
Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
Recognize team members who are going “above and beyond” as appropriate, using the Nugget’s system of recognition.
Adhere to Nugget policies and procedures, as well as appropriate local, state, and federal regulations.
Perform work in a safe manner and maintain a safe environment for team members and guests.
Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
Maintain a positive and professional image for the Nugget.
Regular predictable attendance is required.
Address guest concerns and/or complaints in a timely and professional manner.
Perform other duties and responsibilities as assigned.