Banquets Captain - Hotel Cleveland, Autograph Collection

Coury Hospitality•Cleveland, OH

5d•Onsite

About The Position

The Banquet Captain is responsible for supervising the set-up, service and clean-up of all assigned banquet functions. This role involves overseeing food and beverage service to ensure exceptional guest experiences throughout events. Additionally, the Banquet Captain acts in a supervisory capacity within the Banquet team, handling scheduling and payroll, and providing leadership and direction to other Banquet staff under management guidance.

Requirements

Ability to communicate in English.
Supervisory and performance management skills.
Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems.
Excellent planning, organization, and guest services skills.
Excellent motivational skills.
Excellent leader and trainer.
Knowledge of state liquor laws.
Knowledge of banquet menus and prices.
Able to work a flexible schedule, including weekends and holidays.
3 years of Banquet experience.
Knowledge of various food service styles.

Responsibilities

Supervises Banquet staff in the completion of assigned functions and set-up, and oversees the service and breakdown of events safely.
Attends weekly BEO meetings and discusses action plans for events.
Informs staff of specific needs for buffets and receptions.
Reviews banquet event orders (BEOs).
Communicates with meeting/event planners to ensure needs are met and to address last-minute instructions or changes.
Ensures all scheduled functions occur on time and according to plan, with rooms ready at least 30 minutes prior to the scheduled time.
Conducts pre-function meetings to ensure staff meet personal hygiene and appearance standards.
Checks in servers, assigns stations, and pre-posts function side work duties.
Inspects buffet tables, food service tables, and table settings for correct placement, cleanliness, and attractiveness.
Confirms that table complements are properly filled.
Monitors work stations, refilling beverages, and removing service items and condiments.
Assists with set-up and maintenance of audio/visual equipment as needed.
Responsible for all servers on the floor and supervises guest service throughout assigned functions.
Maintains proper control over banquet beverage service and serves beverages in accordance with regulations.
Follows all state liquor laws.
Inspects sanitation of all function space and storage areas.
Prepares daily summaries and turns them in to Night Audit with completed banquet checks.
Trains and develops back-up personnel for the Banquet Captain position.
Provides leadership and direction to other Banquet staff as directed by Management.
Maintains constant contact with the Banquet Chef for effective communication between food production and food service.
Gives exact guest counts after seating and advises on last-minute timing.
Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
Supervises clearing and post-function clean-up.
Verifies servers' paperwork when an event is complete.
Checks servers out, ensuring function rooms and storage areas are clean, and equipment is cleaned and stored properly.
Provides excellent customer service and service recovery when necessary.
Resolves guest relation problems skillfully, understanding guest viewpoints while adhering to Company policies.
Becomes knowledgeable of emergency/fire evacuation and safety procedures and trains staff as needed.
Must be trained to use an Automated External Defibrillator and know medical emergency procedures.
Informs Management of any unsafe conditions.
Provides timely weekly work schedules for the Banquet staff.