Banquets Captain

Marriott•Los Angeles, CA

7h•Onsite

About The Position

The Banquets Captain is responsible for communicating service needs to chefs and stewards, managing charges for group functions, and ensuring banquet rooms are prepared for service. This role involves setting tables, inspecting tableware, checking in with guests for satisfaction, and maintaining cleanliness of work areas. The captain must also adhere to company policies, safety procedures, and professional standards, including maintaining a clean and professional appearance, protecting company assets, and fostering positive working relationships. Physical requirements include the ability to lift objects up to 25 pounds and stand or walk for extended periods.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
At least 1 year of supervisory experience.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Ability to stand, sit, or walk for an extended period of time.

Responsibilities

Communicate service needs to chefs and stewards throughout functions.
Total charges for group functions, and prepare and present checks to group contacts for payment.
Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
Ensure proper centerpieces are displayed on every table.
Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
Check in with guests to ensure satisfaction.
Set tables according to type of event and service standards.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors.