Banquet Supervisor

Snoqualmie Casino & Hotel•Snoqualmie, WA

23h•Onsite

About The Position

The Banquet Supervisor is responsible for overseeing the coordination, execution, and successful delivery of all Banquet Event Orders (BEOs), including both on-site events in our over 28,000 sq. ft ballroom and meeting space, F&B outlets, and off-site events. The Banquet Supervisor ensures high standards of service execution and maximizes guest satisfaction, working in close partnership with the Catering Sales Manager and Hotel Sales Team.

Requirements

Two (2) years of experience in Banquets within an equivalent sized property.
One (1) year of experience leading others in a supervisory or manager role.
Expertise in planning, organizing, and leading large-scale events, with a proven ability to manage, schedule, and motivate teams to deliver high-quality service.
Strong verbal and written communication skills, effective in coordinating with clients, staff, and departments, ensuring smooth event execution and elevated guest experiences.
Skilled in resolving issues quickly and efficiently, with a focus on guest satisfaction and service excellence.
Proficient in handling Banquet Event Orders and capable of managing multiple events simultaneously, ensuring all logistics are handled accurately and on time.
Experience maintaining relationships with vendors for seamless service delivery.
Flexible to work various schedules, including weekends and holidays, with a strong understanding of safety and compliance protocols.
Ability to safely operate company vehicles as needed (e.g., transporting supplies/equipment), including maintaining a valid driver’s license, following all traffic laws, and adhering to company vehicle-use policies and safety procedures.

Nice To Haves

Familiarity with the casino, gaming, or hospitality industry, with a strong understanding of typical products, services, and customer demographics

Responsibilities

Oversee the planning, organization, and execution of banquet and event functions in our over 28,000 sq. ft ballroom and meeting space, internal meeting space, F&B outlets, and off-site events. Ensure all logistical elements, such as room layouts, equipment, and staffing, are managed in alignment with Banquet Event Orders (BEOs) and guest expectations.
Work closely with the Catering Sales Manager and Hotel Sales Team to ensure that event requirements are accurately captured, communicated, and fulfilled. Provide service-related expertise to enhance event execution, focusing on the guest experience. Establish guest relationships to improve retention, while acting as the liaison between departments and the function host.
Collaborate with the Catering Sales Manager to ensure accurate creation, distribution, and updates of BEOs and Menus. Oversee the coordination of these details across departments, ensuring all involved are clear on event specifications and timelines.
Lead the banquet team during event execution, assigning tasks, supervising performance, and providing real-time guidance to ensure excellent service delivery.
Ensure adherence to company policies on alcohol service, safety protocols, and cash handling, and oversee team training and compliance.
Identify opportunities for operational enhancements by evaluating event processes, team performance, and resource management. Implement changes that increase efficiency and improve the overall guest experience.
Work collaboratively with external vendors and internal departments (such as Entertainment, F&B, and EVS) to ensure timely delivery of goods and services. Maintain professional relationships to ensure seamless coordination and support during events.
Act as the primary point of contact for resolving issues or complaints that arise during events. Utilize strong problem-solving and interpersonal skills to address guest concerns quickly and effectively, ensuring high levels of satisfaction.
Support Catering Sales Manager and Hotel Sales Team and provide operational insight and feedback on event logistics. Assist in translating sales promises into successful event delivery, without taking on direct sales responsibilities.
Assist with training new staff members on standard steps of service, safety protocols, and operational procedures to maintain high standards.

Benefits

Competitive Pay
Annual performance-based increases
100% employer-paid medical, dental, vision, and prescription coverage
Competitive family rates
401(k)
Employer-paid life insurance
Long-term disability
Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years
Option to cash out PTO twice annually
Free meals
Parking
Paid breaks
40c/gallon gas discount
Exciting giveaways like concert and sports tickets
Tuition reimbursement
Certification programs
Employee Assistance Program