Banquet Supervisor

Snoqualmie Casino & Hotel • Snoqualmie, WA

18h • Onsite

About The Position

The Banquet Supervisor is responsible for overseeing the coordination, execution, and successful delivery of all Banquet Event Orders (BEOs), including both on-site events in our over 28,000 sq. ft ballroom and meeting space, F&B outlets, and off-site events. The Banquet Supervisor ensures high standards of service execution and maximizes guest satisfaction, working in close partnership with the Catering Sales Manager and Hotel Sales Team.

Requirements

• Two (2) years of experience in Banquets within an equivalent sized property.
• One (1) year of experience leading others in a supervisory or manager role.
• Expertise in planning, organizing, and leading large-scale events, with a proven ability to manage, schedule, and motivate teams to deliver high-quality service.
• Strong verbal and written communication skills, effective in coordinating with clients, staff, and departments, ensuring smooth event execution and elevated guest experiences.
• Skilled in resolving issues quickly and efficiently, with a focus on guest satisfaction and service excellence.
• Proficient in handling Banquet Event Orders and capable of managing multiple events simultaneously, ensuring all logistics are handled accurately and on time.
• Experience maintaining relationships with vendors for seamless service delivery.
• Flexible to work various schedules, including weekends and holidays, with a strong understanding of safety and compliance protocols.
• Ability to safely operate company vehicles as needed (e.g., transporting supplies/equipment), including maintaining a valid driver’s license, following all traffic laws, and adhering to company vehicle-use policies and safety procedures.
• Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
• Pre-employment drug testing is required for all positions.

Nice To Haves

• Familiarity with the casino, gaming, or hospitality industry, with a strong understanding of typical products, services, and customer demographics.

Responsibilities

• Oversee the planning, organization, and execution of banquet and event functions in our over 28,000 sq. ft ballroom and meeting space, internal meeting space, F&B outlets, and off-site events.
• Ensure all logistical elements, such as room layouts, equipment, and staffing, are managed in alignment with Banquet Event Orders (BEOs) and guest expectations.
• Work closely with the Catering Sales Manager and Hotel Sales Team to ensure that event requirements are accurately captured, communicated, and fulfilled.
• Provide service-related expertise to enhance event execution, focusing on the guest experience.
• Establish guest relationships to improve retention, while acting as the liaison between departments and the function host.
• Collaborate with the Catering Sales Manager to ensure accurate creation, distribution, and updates of BEOs and Menus.
• Oversee the coordination of these details across departments, ensuring all involved are clear on event specifications and timelines.
• Lead the banquet team during event execution, assigning tasks, supervising performance, and providing real-time guidance to ensure excellent service delivery.
• Ensure adherence to company policies on alcohol service, safety protocols, and cash handling, and oversee team training and compliance.
• Identify opportunities for operational enhancements by evaluating event processes, team performance, and resource management.
• Implement changes that increase efficiency and improve the overall guest experience.
• Work collaboratively with external vendors and internal departments (such as Entertainment, F&B, and EVS) to ensure timely delivery of goods and services.
• Maintain professional relationships to ensure seamless coordination and support during events.
• Act as the primary point of contact for resolving issues or complaints that arise during events.
• Utilize strong problem-solving and interpersonal skills to address guest concerns quickly and effectively, ensuring high levels of satisfaction.
• Support Catering Sales Manager and Hotel Sales Team and provide operational insight and feedback on event logistics.
• Assist in translating sales promises into successful event delivery, without taking on direct sales responsibilities.
• Assist with training new staff members on standard steps of service, safety protocols, and operational procedures to maintain high standards.

Benefits

• 100% employer-paid medical, dental, vision, and prescription coverage
• Competitive family rates (medical, dental, vision, prescription) starting after 60 days
• 401(k)
• Employer-paid life insurance
• Long-term disability
• Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years
• Option to cash out PTO twice annually
• Free meals
• Free parking
• Paid breaks
• 40c/gallon gas discount
• Exciting giveaways like concert and sports tickets
• Tuition reimbursement
• Certification programs
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed