Banquet Setup Houseperson

StepStone Hospitality•Portland, ME

64d•Onsite

About The Position

This role is responsible for ensuring the details of banquet event orders (BEOs) are followed, providing guests with high-quality service in a warm and enthusiastic manner, and maintaining a clean, organized, and safe banquet area. The houseperson will also be responsible for clearing and securing banquet rooms at the close of functions and end of the workday, ensuring all equipment is stored properly. They will greet guests upon arrival, relay guest feedback to management, and submit maintenance requests for any broken or damaged equipment. Additionally, this role involves assisting staff with room setups, food service, and cleanup as needed, while upholding StepStone and hotel standards for food, beverage, and guest service to ensure guest satisfaction.

Requirements

Minimum lifting of 75 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 75 pounds.
Standing for long periods of time.
Working weekends is a requirement.

Responsibilities

Ensure that details are followed from the banquet event order (BEO).
Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
Ensure that the banquet area is maintained in a clean, organized, and safe condition.
Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.
Always be present in room and greet guests upon arrival.
Immediately relay guest compliments or complaints to management.
Submit maintenance requests to the engineering department for broken or damaged equipment.
Assist staff with room set ups, food service, and clean up when necessary.
Maintain StepStone and hotel standards of food, beverage, and quality guest service.
Ensure guest satisfaction by delivery of an exceptional product.