Banquet Setup Houseperson

SSH DT Portland LLC•Portland, ME

65d•Onsite

About The Position

This role is responsible for ensuring the smooth execution of banquet events by meticulously following Banquet Event Orders (BEOs), providing exceptional guest service, and maintaining the cleanliness and organization of banquet areas. The Houseperson will assist with room setups, food service, and clean-up, ensuring all equipment is properly stored and rooms are secured at the end of events and the workday. A key aspect of this role is to consistently uphold StepStone and hotel standards for food, beverage, and guest service to guarantee guest satisfaction.

Requirements

Minimum lifting of 75 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 75 pounds.
Standing for long periods of time.
Working weekends is a requirement.
Other duties may be assigned.

Responsibilities

Ensure that details are followed from the banquet event order (BEO).
Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
Ensure that the banquet area is maintained in a clean, organized, and safe condition.
Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.
Always be present in room and greet guests upon arrival.
Immediately relay guest compliments or complaints to management.
Submit maintenance requests to the engineering department for broken or damaged equipment.
Assist staff with room set ups, food service, and clean up when necessary.
Maintain StepStone and hotel standards of food, beverage, and quality guest service.
Ensure guest satisfaction by delivery of an exceptional product.