Banquet Set-up Supervisor

Choice Hotels International•Salt Lake City, UT

1d•Onsite

About The Position

The role of the Banquet Supervisor is to supervise and assist in the set up and break down of meetings, conventions and banquets based on event orders and customer needs. Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly. Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business. Coordinates servicing of special customer requirements through other departments and outside sources as required. Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation. Participates in the upkeep of the Banquet and Event Order (BEO) book. Attends BEO meetings with key Sales, Banquet, and Food and Beverage staff to ensure full and detailed understanding of upcoming events. Supervises and assists in set up of furniture, seating, and equipment according to customer specifications and hotel standards. Contributes to the general upkeep of function rooms and related public areas. Ensures that floors, walls, and equipment are clean in function rooms. Removes debris from public areas. Stores all banquet furniture and equipment following event. Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement. Serves as resident expert on all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment. Provides employees with the information needed to perform their job effectively. Orients employees to the department and hotel and provides on-the-job training on job responsibilities. Prioritizes and assigns work. Provides feedback to the employee and department manager on the employee’s performance of job responsibilities. Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations. Communicates and demonstrates the service brand behavior to other employees. Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee. Performs other duties as required to provide the service brand behavior and genuine hospitality.

Requirements

Strong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Strong verbal communications skills.
Ability to read and interpret detailed banquet and event orders as it relates to space set up.
Ability to read and interpret instructions.
Ability to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally.
Ability to maneuver up to 150 pounds, occasionally, for short periods of time.
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures.
Ability to push and pull carts weighing up to 200 pounds.
Ability to stand for extended periods of time, constantly.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
Must present documents verifying identity and legal authorization to work in the United States.
Must successfully complete a background check and E-Verify.

Responsibilities

Supervise and assist in the set up and break down of meetings, conventions and banquets based on event orders and customer needs.
Maximize customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly.
Establish professional and courteous rapport with customers to maximize satisfaction and repeat business.
Coordinate servicing of special customer requirements through other departments and outside sources as required.
Maximize customer comfort by monitoring lighting, temperature, maintenance, and sanitation.
Participate in the upkeep of the Banquet and Event Order (BEO) book.
Attend BEO meetings with key Sales, Banquet, and Food and Beverage staff to ensure full and detailed understanding of upcoming events.
Supervise and assist in set up of furniture, seating, and equipment according to customer specifications and hotel standards.
Contribute to the general upkeep of function rooms and related public areas.
Ensure that floors, walls, and equipment are clean in function rooms.
Remove debris from public areas.
Store all banquet furniture and equipment following event.
Maintain all Banquet Department equipment, storage, and work areas properly; report any equipment in need of repair or replacement.
Serve as resident expert on all banquet AV and sound equipment; keep detailed inventory and stay up to date on practices for utilizing all equipment.
Provide employees with the information needed to perform their job effectively.
Orient employees to the department and hotel and provide on-the-job training on job responsibilities.
Prioritize and assign work.
Provide feedback to the employee and department manager on the employee’s performance of job responsibilities.
Create 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations.
Communicate and demonstrate the service brand behavior to other employees.
Give personal attention, take personal responsibility, and use teamwork when providing guest service.
Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
Assume the responsibility to notice when the guest is not satisfied and use their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.
Perform other duties as required to provide the service brand behavior and genuine hospitality.