Banquet Set-UP/ Houseperson ( On-Call)
About The Position
Evermore Orlando Resort is redefining the Orlando vacation experience with a unique blend of spacious vacation homes, flats, villas, and a luxurious hotel. This expansive 1,100-acre property integrates resort-owned rental homes, large-scale water features, and extensive recreational infrastructure, including an eight-acre lagoon, championship golf courses, numerous pools, water sports facilities, and various amenities like pickleball courts, event spaces, and dining venues. The role of Banquet Set-UP/ Houseperson is crucial in ensuring the seamless execution of events within this dynamic environment, contributing to the overall guest experience.
Requirements
- Minimum of two (2) years’ experience as a Banquet Houseperson or similar role, in a resort or hotel setting.
- High School Diploma, GED, or equivalent
- Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, guests, and co-workers.
- Strong Team Player with results-driven attitude
- Knowledge of Banquet Operations and how the Resort departments work collaboratively to meet and exceed customer expectations.
- Thorough knowledge and understanding of quality food service techniques and standards.
- Able to handle guest requests in a detailed manner.
- Adhere to property and company policies and procedures.
- Excellent communication and interpersonal skills; ability to interact with a wide range of people.
- Outstanding organizational, attention to detail, and problem-solving skills.
- Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties.
- A Valid Driver’s License with an acceptable driving record is required.
- Alcohol Service Training, Food safety and applicable sanitation training & certification.
- Capable of working varied shifts, including weekdays, weekends, nights, holidays and rotating schedule.
Responsibilities
- Understand Banquet Event Orders (BEO) to ensure proper set up and service of the Event.
- Provide friendly, professional guest service with genuine care.
- Respond promptly, politely and effectively to guests’ inquiries, requests and concerns. Know when to alert a Banquet Captain or Banquet Manager, should the need arise.
- Have detailed knowledge of our Banquet Menus, Wedding Menus, and all Package Pricing for all areas of Evermore Orlando Resort.
- Meet all safety and sanitation requirements and proper Training.
- Perform all other duties as assigned by the Manager.
- Cleans function rooms prior to set-up.
- Sets equipment to daily work sheet specifications.
- Provides required amenities, as dictated by Banquet Department standards.
- Refreshes meeting rooms during meal and coffee breaks.
- Breaks down meeting rooms as soon as possible after end of function.
- Completes special projects as directed by department management.
- Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, sleeping rooms, or suites.
- Caring for the equipment.
- Accommodates special customer needs, hanging banners for meetings and food/beverage functions.
Benefits
- FREE Life Insurance
- FREE Short-Term Disability
- FREE Long-Term Disability
- Affordable health benefits, including Medical, Dental, and Vision coverage for your dependents
- 401K with employer match
- Robust paid time off policy
- Parental and grandparent leave
- Family and pet bereavement leave
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
