Banquet Server | Icicle Village Resort

Columbia Hospitality•Leavenworth, WA

16h•Onsite

About The Position

The Banquet Server role at Icicle Village Resort is responsible for setting tables, serving food and beverages, and providing quality customer service to guests during events. This position involves taking orders, entering them into the Point of Sale system, coordinating course timing, assembling food items, and ensuring attractive presentation and correct serving temperatures. The server will also process guest payments, maintain a clean work area, and advise guests on food and beverage offerings. This role may also assist in other F&B departments and is expected to exceed guest expectations through responsiveness and engagement.

Requirements

Necessary State Food Handler’s License(s) and Liquor Serving Permit(s)
Ability to lift at least 50 pounds
Ability to work in a fast paced, multi-tasking environment
Willingness to work long hours, irregular shifts, and on weekends and holidays
The ability to provide an excellent level of customer service, even in stressful situations
Previous experience as server in a similar restaurant environment
Ability to perform essential functions on the computerized Point of Sale system
Working knowledge of dining and beverage service procedures
Working knowledge of applicable liquor laws and regulations
Standing and Walking: Remaining on your feet for extended periods, often up to 10 hours, to attend to guests and manage service areas
Stair Navigation: Moving between different levels of the establishment, which may involve climbing and descending stairs
Bending and Squatting: Reaching down to set or clear tables, retrieve items from lower shelves, or assist guests
Lifting: Carrying trays, dishes, or supplies weighing up to 50 pounds
Desire to work in a fast-paced role
Must be comfortable working across a large resort property involving a significant amount of walking and transporting supplies
Must be able to work indoors and outdoors in challenging weather conditions

Nice To Haves

Prior experience or training preferred
The ability to read, write and speak English

Responsibilities

Set tables with chinaware, glass, silver and linens
Clears tables as necessary, sets up buffets as needed
Serves food and beverage to guests and provides quality customer service
Ensures safe work environment, reporting unsafe conditions and equipment
Performs other duties as assigned
Takes orders and serves food and beverage items to guests in accordance with established standards
Enters orders into computerized Point of Sale system and communicates any special requests to the culinary team
Coordinates the timing of each course to correspond with the dining pace of the guests
Assembles food items, such as appetizers, salads and soups
Ensures attractive, consistent presentation of food and beverages
Ensures that all food and beverage items are served at the correct temperature
Maintains current knowledge of food and beverage offerings, including menu changes and sold-out items
Processes guest payments, using proper accounting and cash handling procedures
Keeps work area, including guest dining area, clean and organized
Follows all appropriate policies and procedures
Advises guests, clients and team members on matters relating to food and beverage offerings
Assists in all areas of service and production including hosting, bussing, cleaning and dishwashing
As needed, support other F&B departments including Outlets, Banquets and Guest Breakfast
Assures that we exceed guest expectations by being responsive, engaged and following-through on all requests
Performs other tasks and responsibilities as directed by management