Banquet Server (On-Call)

Mainsail Lodging & Development•Dunedin, FL

6d•Onsite

About The Position

The Fenway Hotel, a historic jazz-inspired boutique hotel and a member of Marriott International's Autograph Collection, is seeking enthusiastic and energetic Banquet Servers. This role is responsible for ensuring the flawless execution of all banquet events, providing exceptional service to guests. The position involves greeting guests, serving meals, and setting up/breaking down event areas in accordance with Marriott Autograph Collection standards. The hotel is recognized as a "Top Workplace" by the Tampa Bay Times, highlighting its positive culture and growth opportunities.

Requirements

High School Diploma or higher
Previous hospitality and/or banquet serving experience
Excellent customer service skills
Excellent communications skills
Ability to use technology to include computers, tablets, POS and iPads
Working knowledge of food and beverages
Knowledge of local laws regarding serving and consumption of alcohol
Ability to sit or stand for extended periods of time
Ability to bend frequently
Ability to lift, push, pull up to 50 lbs
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Responsibilities

Engage guests with a welcoming, knowledgeable, and energetic presence.
Set up functions in the banquet space and/or other areas within the hotel as indicated in the Banquet Event Order.
Serve meals to the guest in a professional and hospitable manner, ensuring the meals are delivered to the correct recipient with allergies and specific meal requests in mind.
Set up for banquet functions to include placement of dishes, silverware, glasses, chafers, serving ware, linens, various décor, and condiments.
Pre-set tables to include (but not limited to) water, menus, and salads.
Manage and maintain stations or station areas during the banquet period, and inform supervisor of any changes or needs that do not negatively impact the guest experience.
Serve alcoholic beverage to guests while following local laws regarding alcohol consumption and checking validity of age.
Bus tables and station area quickly and quietly.
Clean up and break down the function area upon the end of the event; to include clearing of tables and banquet space, removal of food receptacles, and removal of linen and décor.
Report to work punctually, well-groomed, and in appropriate attire.
Address customer concerns or complaints calmly and promptly.
Collaborate with servers and culinary staff to ensure timely and seamless service for food and beverage items.
Maintain knowledge of current menu offerings, including ingredients, preparations, and accompaniments.
Continually train on new products and recipes.
Follow TIPS practices to ensure safe and responsible serving of alcohol.
Other tasks as assigned.
Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards.