Banquet Server-Banquet

Syucan•El Cajon, CA

1d•Onsite

About The Position

Provides service to guests by delivering food and drinks. Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time. Provides guests with service by reviewing banquet event order, ensuring and verifying rooms, audio visual equipment, lighting, microphone, sound, and room temperature are set as requested, acknowledging and welcoming guests entering the resort and event rooms, promptly delivering and serving food and beverages, informing banquet captain and kitchen staff of meal adjustments and/or timing of delivery, removing and delivering food courses, and refilling and/or removing glassware as appropriate. Ensures responsible alcohol beverage service policies are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified. Provides accounting of transactions during shift by entering cash transactions in point-of-sale system, counting currency, logging guest discounts, and credit cards on cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food services management team. Promotes guest relations by responding to guest requests, offering appropriate up to date information regarding promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner. Maintains safe and sanitary banquet areas by cleaning surfaces, breaking-down buffets, beverage tables, storing equipment and supplies in designated areas, and disposing of all trash. Ensures banquet equipment and supplies are stocked and clean by submitting supply requisitions, placing delivered water, food and supplies in designated areas, polishing silverware, folding napkins, and cleaning shelves, condiment holders, tables and counters according to established procedures.

Requirements

County of San Diego Food Handler Card
CA ABC Responsible Beverage Service Certification
6 months of food server experience
21 years of age
Ability to interact effectively with team members and guests
Ability to communicate effectively in the English language
Ability to maintain professionalism and composure
Ability to understand verbal directives and written instructions
Ability to accept constructive criticism
Ability to stand and walk for up to 8 hours at a time
Ability to carry large serving tray and tray jacks
Ability to routinely lift and carry 35 pounds
Ability to bend, stoop, push and pull
Ability to work in a smoking environment
Ability to appear for work on time

Nice To Haves

Guest or Hospitality Service experience
Cocktail serving experience
Fine dining server experience
Multi-lingual

Responsibilities

Provides guests with service by reviewing banquet event order, ensuring and verifying rooms, audio visual equipment, lighting, microphone, sound, and room temperature are set as requested.
Acknowledges and welcomes guests entering the resort and event rooms.
Promptly delivers and serves food and beverages.
Informs banquet captain and kitchen staff of meal adjustments and/or timing of delivery.
Removes and delivers food courses, and refills and/or removes glassware as appropriate.
Ensures responsible alcohol beverage service policies are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified.
Provides accounting of transactions during shift by entering cash transactions in point-of-sale system, counting currency, logging guest discounts, and credit cards on cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food services management team.
Responds to guest requests, offers appropriate up to date information regarding promotional contests and giveaways, provides requested assistance and product knowledge, and treats guests in a friendly and courteous manner.
Maintains safe and sanitary banquet areas by cleaning surfaces, breaking-down buffets, beverage tables, storing equipment and supplies in designated areas, and disposing of all trash.
Ensures banquet equipment and supplies are stocked and clean by submitting supply requisitions, placing delivered water, food and supplies in designated areas, polishing silverware, folding napkins, and cleaning shelves, condiment holders, tables and counters according to established procedures.