Banquet Server- The Vanguard Hotel, Ann Arbor, MI

Hotel Equities•Ann Arbor, MI

11d•$19 - $21•Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Banquet Server for The Vanguard Hotel in Ann Arbor, MI. The primary purpose of this role is to ensure the safe and accident-free service, set-up, and break-down of assigned functions. The Banquet Server will provide warm, knowledgeable service and helpful guidance to reassure guests they have made the right choice to stay with the hotel.

Requirements

High School diploma/Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Thorough knowledge of the catering and food profession to perform non-repetitive analytical work.
Knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
Supervision/management skills.
Oral and written communication skills.
Moderate hearing to hear equipment timers and communicate with other staff.
Excellent vision to see that product is prepared appropriately.
Moderate speech communication skills to be able to communicate with staff.
Moderate comprehension and literacy to read and understand all BEOs requests.
Ability to perform lifting/pushing/pulling/carrying functions, as these are essential due to heavy production associated with banquets (items include food, small equipment, 75% of the time).
Ability to bend when using the lower oven for cooking (5-10 times a day).
Full range of mobility and the ability to travel 30-50 feet on a regular basis, throughout the day.
Ability to stand usually during preparation or plate-up for up to one hour at a time, usually 3-5 times a day.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Ability to work a flexible schedule including nights, weekends and/or holidays.

Responsibilities

Maintain a clean and wrinkle-free uniform, DoubleTree Name Tag, and appropriate undergarment, along with black non-slip shoes, adhering to grooming and appearance standards.
Read BEOs (Banquet Event Orders) and identify all necessary equipment for function set-up.
Set tables in assigned areas correctly and uniformly with proper equipment.
Set up buffets with food presentation and table prep before the event begins.
Keep buffet stations neat and clean while servicing guests per established policies and procedures.
Utilize proper in-room clearing and aisle tray break-down techniques for buffets or other special food service tables and equipment.
Assist the Banquet Captain in setting up and breaking down buffet or other special food service tables and equipment.
Greet and serve guests following guidelines set by policies/procedures for food and beverage service.
Complete assigned paperwork per event or function.
Complete all side work during and after events.
Organize and stock all products used or help prepare for next day’s events during downtime.
Ensure all equipment used is returned to the proper area, wiped down, and kept neat in banquet areas.
Dispose of all served buffet food properly.
Address leftover, untouched food in hot boxes or coolers with the Chef before the event regarding post-event handling.
Label, date, and store any saved food properly.
Return and properly store all unused equipment in designated storage areas.
Ensure banquet areas are neat, clean, wiped down, and ready for the next day’s business.