Banquet Server- The Vanguard Hotel, Ann Arbor, MI

Hotel EquitiesAnn Arbor, MI
$19 - $21Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Banquet Server for The Vanguard Hotel in Ann Arbor, MI. The primary purpose of this role is to ensure the safe and accident-free service, set-up, and break-down of assigned functions. The Banquet Server will provide warm, knowledgeable service and helpful guidance to reassure guests they have made the right choice to stay with the hotel.

Requirements

  • High School diploma/Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
  • Thorough knowledge of the catering and food profession to perform non-repetitive analytical work.
  • Knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
  • Supervision/management skills.
  • Oral and written communication skills.
  • Moderate hearing to hear equipment timers and communicate with other staff.
  • Excellent vision to see that product is prepared appropriately.
  • Moderate speech communication skills to be able to communicate with staff.
  • Moderate comprehension and literacy to read and understand all BEOs requests.
  • Ability to perform lifting/pushing/pulling/carrying functions, as these are essential due to heavy production associated with banquets (items include food, small equipment, 75% of the time).
  • Ability to bend when using the lower oven for cooking (5-10 times a day).
  • Full range of mobility and the ability to travel 30-50 feet on a regular basis, throughout the day.
  • Ability to stand usually during preparation or plate-up for up to one hour at a time, usually 3-5 times a day.
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Ability to work a flexible schedule including nights, weekends and/or holidays.

Responsibilities

  • Maintain a clean and wrinkle-free uniform, DoubleTree Name Tag, and appropriate undergarment, along with black non-slip shoes, adhering to grooming and appearance standards.
  • Read BEOs (Banquet Event Orders) and identify all necessary equipment for function set-up.
  • Set tables in assigned areas correctly and uniformly with proper equipment.
  • Set up buffets with food presentation and table prep before the event begins.
  • Keep buffet stations neat and clean while servicing guests per established policies and procedures.
  • Utilize proper in-room clearing and aisle tray break-down techniques for buffets or other special food service tables and equipment.
  • Assist the Banquet Captain in setting up and breaking down buffet or other special food service tables and equipment.
  • Greet and serve guests following guidelines set by policies/procedures for food and beverage service.
  • Complete assigned paperwork per event or function.
  • Complete all side work during and after events.
  • Organize and stock all products used or help prepare for next day’s events during downtime.
  • Ensure all equipment used is returned to the proper area, wiped down, and kept neat in banquet areas.
  • Dispose of all served buffet food properly.
  • Address leftover, untouched food in hot boxes or coolers with the Chef before the event regarding post-event handling.
  • Label, date, and store any saved food properly.
  • Return and properly store all unused equipment in designated storage areas.
  • Ensure banquet areas are neat, clean, wiped down, and ready for the next day’s business.

Benefits

  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program
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