Banquet Server

Meadowood Napa Valley•Saint Helena, CA

11d•Onsite

About The Position

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guest that the employee is an ambassador of Napa Valley such that the guest will feel truly at home.

Requirements

Five years of serving experience, two years with fine dining service.
Ability to become TIPS certified
Ability to work clean and quickly.
Ability to multi-task
Excellent organizational skills.
Must have basic knowledge of dining room and service procedures and functions.
General knowledge of wines, spirits, beverage, and food menus.
General knowledge of Napa Valley and surrounding areas.
Fluent verbal and written skills in English; ability to communicate with guests and co-workers
Ability to actively listen and provide clear and coherent responses to guest concerns/requests
Ability to communicate well with management and staff
Multi task
Knowledge of point of sale systems
Basic computer knowledge
Must have excellent basic math skills and the ability to operate a POS system
Proficiency in cash handling procedures
Ability to make quick decisions during high pressure times to ensure and exceed guest expectations
Ability to take direction
Must be able to work in a standing position for long periods of time
Be able to reach, bend, stoop and frequently lift and carry up to 50 pounds

Nice To Haves

Embrace the CORE VALUES of Meadowood Napa Valley: Carry a positive and professional disposition at all times. Respect and care about guests and co-workers. Be enthusiastic and a team player. Be honest and ethical in every situation!.
Understand and embrace the 5 C’s of Relais & Chateaux: Character, Charm, Calm, Courtesy, Cuisine.
Must be guest service oriented, understanding and caring.
Patient and empathetic with guest and staff questions and concerns.
Detail oriented
Must be a team player and be flexible.
Report to work in a neatly groomed manner in accordance with the standards set forth by Meadowood Napa Valley.
Must be on time and aware of time standards.

Responsibilities

Welcome and greet guests
Make all our guests feel comfortable and let them know you’re there to personally take care of them
Serve guest food according to standards and procedures of Meadowood Napa Valley
Handle special requests
Answer questions about our food, beverages and other resort functions and services.
Deliver food and beverages from kitchen and bar to guests in a timely matter
Perform side work at the start and end of each shift as required by station assignment
Maintain clean service areas
Monitor and observe guests dining experience
Ensure guests are satisfied with the food and service
Respond promptly and courteously to any requests
Make sure supervisor or manager is aware of any guest comments or complaints
Prepare the final bill, ensure everything is accounted for accurately
Be ready and willing to assist fellow servers as situations arise
Be ready and willing to assist with clearing and resetting tables
Thank guests for their visit and invite them to return
Be available to fill in as needed to ensure the smooth and efficient operation.
Set Tables.
Buff and polish stemware, flatware, and china.
Responsible for opening/closing/side duties as set forth by Captain/Manager
Assist in the transportation/setup of furniture and equipment of function areas needed.
Attend pre-service function meeting and monthly department meeting.
Maintain proper care and cleanliness of serving equipment.
Avoid breakage and misuse.
Avoid damaging walls, doors and furniture when transporting equipment and furniture.
Make supervisor aware of guest comments/complaints.
Familiar with California liquor laws, being careful not to serve to intoxicated guests or minors.
Comply with all policies and procedures for the Wine & Cuisine department and Meadowood Napa Valley.
Familiar with Estate fire and safety regulations and procedures.
Assist in emergency and security procedures as directed by management and the established emergency plan.
Complete tasks and projects delegated by your Captain/Manager and assist other departments as business/staff levels demand.