Banquet Server - Part Time

Pyramid Global Hospitality•Cleveland, OH

5d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Part-Time Banquet Server to join their team at the brand new Hotel Indigo Cleveland Gateway. This role involves setting up, preparing, serving, and clearing banquet rooms for functions. The ideal candidate is passionate about creating exceptional guest experiences and thrives in a fast-paced environment. Pyramid Global Hospitality is committed to a 'People First' culture, offering a supportive and inclusive work environment with opportunities for growth and development.

Requirements

2-4 years of food service experience, preferably Banquet service.
Experience in a 4-star, 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Passion for creating an exceptional experience for all guests.
Excellent communication skills.

Responsibilities

Set up for functions, including draping tables, setting silverware, folding napkins, preparing drinks, and arranging table centerpieces.
Serve food and beverages to guests, including picking up food from the back hall, carrying trays, serving food, and clearing tables.
Break down functions by bussing tables, putting away dirty linen and centerpieces, and vacuuming.
Clean the back hall and organize storerooms.
Set up AM or PM break stations with coffee, tea, snacks, and beverages.
Assist with event room setup according to meal period and table needs.
Perform food and beverage preparation duties such as preparing condiments, brewing coffee, and stocking workstations.
Remove dishes, glasses, silverware, and other items from tables/countertops and take them to the kitchen.
Clean and sanitize tables, countertops, and seats after guests have finished.
Explain menu items, cooking methods, and ingredients to guests.
Take into consideration any special requests and dietary issues made by the guest.
Provide general property information.
Offer a warm and sincere welcome/farewell for all guests.
Interact with staff in a professional manner, assisting other departments with necessary information.
Ensure final quality check on food and beverage items prior to serving guests.
Monitor assigned tables for customer satisfaction, quality, and additional service.
Address any guest issues promptly and with high concern.
Provide assistance to other event and restaurant staff as needed.
Maintain constant awareness of safety issues, such as broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.