Banquet Server

Portage Country Club•Akron, OH

7d•Onsite

About The Position

Portage Country Club seeks dynamic customer service-oriented Banquet servers to deliver an exemplary dining experience to our private members. We offer year-year Food and Beverage services in multiple dining settings and are host to banquets and private events, golf tournaments, swim team events, and tennis programming.

Requirements

Must be a fast-paced worker, able to work with accuracy and skill.
At least one year experience working in a hospitality or fine dining setting.
Top-notch customer service skills, strong interpersonal skills and a “customer first” mentality.
Strong listening and communication skills.
Demonstrated knowledge and ability to adhere to quality standards for safety, sanitation, and food handling.
Experience with using computers and familiarity with POS systems.
Must be available to work evenings and weekend shifts.

Responsibilities

Focus on details to provide the highest quality of service to all members and guests of members.
Strive for continuous improvement in knowledge, quality, consistency, service, products, work environment, safety, wellness, and member satisfaction.
Maintain company culture by interacting with team members and senior staff with respect.
Accommodate any special requests that the kitchen can deliver to the guest.
Serve menu items to guests in a prompt and courteous manner according to established service standards.
Note timing of meal progression and notify kitchen staff.
Perform pre- and post-shift side work, stock service station, etc.
Knowledge of menu items, accompaniments for them, and daily specials.
Answer questions about our food, beverages, and other restaurant functions and services.
Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Remove used tableware between courses and provide tableware for the next course.
Assist runner as needed with food delivery, especially with large parties and during peak periods.
Maintain the tidiness of the table throughout the meal and be ready and willing to assist the bus person with clearing and resetting tables.
Report all problems and maintenance issues to your supervisor.