Banquet Server

Crestline Hotels and Resorts • Canton, OH

16d • Onsite

About The Position

The Banquet Server is responsible for preparing for and serving guests during banquet functions in accordance with hotel standards of food and beverage quality, presentation, sanitation, and warm hospitality. This role is within the Doubletree Canton by Hilton, a subsidiary of the Hall of Fame Resort & Entertainment Company, in a high growth, visionary environment with a focus on team building and culture.

Requirements

• Must be able to follow directions and get along well with others.
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.

Nice To Haves

• Previous banquet server experience preferred.
• High school diploma or GED preferred.

Responsibilities

• Reviews and understands the Banquet Event Order (BEO); completes setup according to the BEO.
• Sets tables in assigned area correctly and uniformly, using clean, pressed linen; clean silverware; clean china; clean glassware.
• Properly cleans and fills table complements (salt and pepper, sugar, breadbaskets, etc.).
• Learns the menu for each function served and can explain the major ingredients and preparation methods for each item.
• Is standing in assigned station at least 15 minutes prior to function start time.
• Acknowledges and responds to all guests’ requests, advising supervisor if necessary.
• Keeps station neat and clean during service.
• Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures.
• Ensures guest has everything they need.
• Uses proper in-room clearing and aisle tray break down procedures.
• Returns all reusable table complements and condiments to be cleaned and refilled.
• Assists Captain or Manager in setting up buffet and other special food services tables/stations.
• Assists Captain or Manager in breaking down buffet or other special food service tables and equipment.
• Sets-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
• Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
• Always follows cash and guest check procedures.
• Returns all excess food to the kitchen following all sanitation guidelines.
• Completes any assigned side work, such as refilling condiments, shaking and sorting linen, hanging/storing drapes, cleaning/storing serving equipment and/or props, etc.
• Assists steward in keeping Banquet back hall, linen rack and storage areas neat, clean and organized.
• Learns and applies all procedures of proper service.
• Assists co-workers whenever needed.
• Remains up to date with hotel events and guests, as they affect the areas of responsibility.
• Maintains responsible alcohol service certification.
• Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.
• Sets up, services, breaks down and cleans all break areas and coffee break carts.
• Presents each break attractively and completely; keeps each break clean throughout the day.
• Presents all breaks within the time parameters outlined on the BEO.
• Prepares all beverages correctly and according to conference center standards.
• Secures all beverage coolers and lockable storage at each shift’s end.
• Assists the set-up staff if necessary.
• Employees are responsible for knowing and abiding by all Company, hotel, and departmental policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED