Banquet Server

The Observatory Sun Valley, A Viceroy Resort•Ketchum, ID

3d•Onsite

About The Position

The Banquet Server is responsible for delivering exceptional food and beverage service for weddings, meetings, corporate retreats, social gatherings, and special events throughout the resort. This role plays a key part in ensuring banquet functions are executed with professionalism, efficiency, attention to detail, and elevated guest service aligned with Viceroy luxury hospitality standards. The ideal candidate is guest-focused, team-oriented, and able to perform in a fast-paced luxury hospitality environment while maintaining service consistency, presentation standards, and operational efficiency throughout all event functions.

Requirements

Ability to work efficiently in a fast-paced, high-volume hospitality environment.
Strong teamwork, communication, and guest service skills.
Excellent attention to detail and organizational skills.
Ability to multitask and maintain professionalism during high-volume events and service periods.
Ability to stand and walk throughout the entire shift.
Ability to safely carry trays, banquet equipment, and operational supplies throughout service periods.
Food Handler and alcohol service certifications required or ability to obtain upon hire.
Ability to work a flexible schedule including evenings, weekends, holidays, and varying event schedules.
Must maintain a positive, professional, and service-oriented demeanor at all times.

Nice To Haves

Previous banquet, restaurant, hotel, resort, or hospitality experience preferred.
Previous luxury hospitality or high-volume event experience preferred.

Responsibilities

Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Assist with setting up banquet rooms and event spaces according to Banquet Event Orders (BEOs), diagrams, timelines, and resort standards.
Prepare tables, linens, place settings, décor, buffet displays, beverage stations, and operational setups prior to guest arrival.
Ensure service stations, banquet areas, and operational supplies are fully stocked, organized, and prepared prior to service periods.
Review event details, service expectations, timelines, and operational flow with Banquet leadership prior to each event.
Serve plated meals, buffets, passed hors d’oeuvres, beverages, and banquet amenities according to established service standards.
Carry trays and deliver multiple plates, beverages, and banquet items efficiently, safely, and professionally.
Ensure accuracy, presentation, and quality standards of all food and beverage items prior to service.
Maintain attentive and responsive guest service throughout all banquet and event functions.
Anticipate guest needs and respond promptly and professionally to requests or service concerns.
Refill beverages, clear tables, reset service areas, and maintain event cleanliness throughout functions.
Maintain a polished, professional, and attentive presence throughout all events and guest interactions.
Communicate effectively with banquet captains, culinary teams, bartenders, stewarding, and fellow servers to ensure seamless event execution.
Follow leadership direction to maintain proper service flow, event timing, and operational efficiency.
Assist with event breakdown, linen removal, room resets, and post-event operational cleanup.
Support additional banquet functions, resort activations, seasonal programming, and food & beverage operations as business demands require.
Ensure banquet equipment, service items, furniture, and operational supplies are properly handled, stored, and maintained.
Follow all food safety, sanitation, alcohol service, and operational regulations and standards.
Maintain cleanliness and organization throughout banquet spaces, service stations, storage areas, and operational workspaces.
Attend required meetings, trainings, and departmental lineups.
Maintain regular attendance, punctuality, professional appearance, and grooming standards.
Ensure overall guest satisfaction through professionalism, responsiveness, urgency, and attention to detail.
Perform other duties as assigned by management.