Banquet Server

Pyramid Global Hospitality•Stevenson, WA

4d•Onsite

About The Position

Pyramid Global Hospitality is seeking a Banquet Server for Skamania Lodge, a Pacific Northwest resort. The role involves maintaining high service standards, anticipating guest needs, and ensuring guest satisfaction in a fast-paced event environment. The position requires knowledge of hotel services, local attractions, and strict adherence to liquor regulations. Responsibilities include setting up, serving, and clearing food and beverages for various functions, as well as maintaining cleanliness and organization of work areas.

Requirements

Current or ability to obtain a Washington State Food Handler Card.
Current or ability to obtain M.A.S.T. certification.
Valid driver’s license preferred.
Previous food service or hospitality experience preferred.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Always maintain positive guest relations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
Complete pre-function side work.
Greet guests as they arrive and assist them with seating at tables.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.
Clear each course following procedures.
Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
Set up, monitor, refresh and breakdown coffee breaks, receptions, and buffet tables for specified functions according to group requirements.
Complete closing side duties.