Banquet Server

Southall•Franklin, TN

1d•Onsite

About The Position

Southall is a premier destination where nature, hospitality, and craftsmanship come together to create an unforgettable experience. Our commitment to excellence extends to every aspect of our property, including our beautifully appointed indoor meeting spaces and scenic outdoor event venues. We are currently seeking a Banquet Server to join our dynamic Events team and help deliver exceptional service to our guests during private events, weddings, and corporate gatherings. The Banquet Server is responsible for providing outstanding food and beverage service during events, ensuring guest satisfaction, and maintaining the highest level of hospitality and professionalism. This role involves close coordination with the Banquet Captain and event operations team to execute seamless functions according to Banquet Event Orders (BEOs).

Requirements

Excellent attention to detail and time management skills
Strong verbal communication and interpersonal abilities
Courteous, professional, and guest-focused demeanor
Ability to work well both independently and as part of a team
Calm and composed under pressure
Organized and proactive approach to service
Trustworthy and reliable
High School Diploma or equivalent
Ability to lift, push, or pull up to 50 lbs
Ability to stand and walk for extended periods
Availability to work evenings, weekends, and holidays as needed
Comfortable working indoors and outdoors in varying weather conditions
TABC Certification

Responsibilities

Deliver prompt, professional, and courteous service to all guests during events
Review and understand all BEOs and attend pre-event briefings to ensure awareness of special requirements or guest needs
Verify event setup and presentation meet standards and guest expectations
Communicate guest feedback, needs, or concerns promptly to the Banquet Captain
Maintain cleanliness, safety, and organization in service areas and event spaces at all times
Handle tableware and service equipment with care to minimize breakage and ensure cleanliness
Ensure all banquet equipment is in working condition and report any issues promptly
Assist with setup and breakdown of banquet spaces, including linens, furniture, d cor, and service items
Adhere to all safety and sanitation procedures in compliance with company policies
Support a team-oriented environment with a focus on guest satisfaction and collaboration