Banquet Server

Weber's Restaurant and Hotel•Ann Arbor, MI

6d•Onsite

About The Position

A Banquet Server is responsible for overseeing all aspects of events and banquets, including planning, organizing, and executing events. They work closely with clients to ensure that their needs are met and that events run smoothly.

Requirements

Proven experience as a banquet lead or in a similar role
Excellent organizational and planning skills
Ability to work flexible hours, including nights, weekends, and holidays
Ability to work in a fast-paced environment
Excellent customer service and interpersonal communication skills
Ability to lift and carry heavy objects (up to 50 lbs.) and ability to stand for long periods of time
Ability to handle emergency and stressful situations like resolving customer conflicts
Ability to make quick decisions
Ability to create a positive and welcoming customer experience
Regular, predictable attendance is an essential function of this role, with limited tolerance for unplanned absences or last-minute call-offs

Responsibilities

Work closely with clients to ensure that their needs are met and that events run smoothly
Ensure that staff provide excellent customer service
Oversee all aspects of events, including food and beverage service, decorations, and entertainment
Ensure that all equipment and facilities are properly maintained
Stay up-to-date with industry trends and best practices
Anticipate, acknowledge, and respond promptly to guest's needs
Maintain positive attitude and positive guest relations at all times
Adhere to grooming and appearance standards
Learn and maintain complete knowledge of all departmental and company policies, service procedures, and standards
Clear tables and clean banquet rooms after events
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas