BOULUD SUD BANQUET SERVER

MDM Group Marriotts•Miami, FL

5d•Onsite

About The Position

The Server’s responsibility is to serve guests in an accommodating and professional manner and to ensure total guest satisfaction. The Server is responsible for a specific station and should always be present on the floor making sure that service runs smoothly. The Server will not only be knowledgeable and passionate about food, wine, and service in general, but they will also possess a commanding knowledge of the food, wine, and service specific to Boulud Sud. He/she will be the main personal contact and ambassador to guide guests through their meals. An ability to lead their team will control the pace and flow of all the tables in their station. The Server will answer any questions, take all the orders from a table, and be available when dishes are being delivered to ensure they are correct and enjoyed by our guests. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Requirements

High school diploma/G.E.D. equivalent
At least 3 years of related work experience
English Language Proficiency

Nice To Haves

Ability to lead their team

Responsibilities

Serve guests in an accommodating and professional manner and ensure total guest satisfaction.
Be knowledgeable and passionate about food, wine, and service specific to Boulud Sud.
Act as the main personal contact and ambassador to guide guests through their meals.
Control the pace and flow of all tables in their station.
Answer guest questions and take all orders from a table.
Ensure dishes are correct and enjoyed by guests when delivered.
Follow all company safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to the manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain the confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests' service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support the team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Set tables according to the type of event and service standards.
Follow appropriate procedures for serving alcohol.
Assist your and other departments when needed to ensure optimum service to guests.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Set up, stock, and maintain work areas.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Inspect the cleanliness and presentation of all china, glass, and silver before use.
Record transactions in the MICROS system at the time of order.
Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
Check in with guests to ensure satisfaction with each food course and/or beverage.
Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.