Mistequa Hotel Banquet Server

Mistequa Casino Hotel • Chewelah, WA

1d • Onsite

About The Position

A Banquet Server is responsible for serving food and beverages to guests at venues or catering events. Their duties include greeting guests and taking their orders, bringing them the correct drinks and dishes and refilling their beverages as needed. Other duties include general banquet preparation, room refreshes, and maintaining a sanitary environment. Banquet servers are responsible for food and drink service at hotel banquet and meeting functions. Attend all pre-shift meetings to ensure events flow smoothly. Making sure the function space is visually appealing. Assisting Banquet Captain with linen and table setting, food station, and beverage service set up. Maintain proper dining experience, delivering items, fulfilling guest needs in a friendly and timely manner, removing courses, replenishing utensils, and refilling beverages. Monitor and maintain cleanliness, sanitation, safety, and organization of assigned station and service areas. Communicate any areas of need, problems or concerns to Banquet Captain. Ensure rooms are torn down after events, cleaned and re-set if needed. Ensure proper storage of equipment. Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

Requirements

• Must be 18 years of age.
• High school diploma or (GED) preferred.
• Excellent guest service skills.
• Excellent time management and the ability to prioritize tasks.
• Positive attitude and teamwork skills.
• Effective communication, both written and verbal.
• Extreme attention to detail and quality.
• Ability to work independently and use good judgment.
• Must obtain a food handlers card within 30 days of employment and keep it current.
• Must obtain a Class 12 (if 21 yrs of age) or Class 13 (if under 21 yrs of age) servers permit and keep it current.
• Must be able to work shift work, holidays, weekends, and special events.
• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments' Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent guest service.
• Maintain a positive and productive attitude with guests as well as fellow team members.
• Must be 18 years of age to obtain and maintain a License D with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.
• ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT.

Responsibilities

• Serve food and beverages to guests at venues or catering events.
• Greet guests and take their orders.
• Bring guests the correct drinks and dishes.
• Refill guest beverages as needed.
• Perform general banquet preparation.
• Conduct room refreshes.
• Maintain a sanitary environment.
• Attend pre-shift meetings.
• Ensure function space is visually appealing.
• Assist Banquet Captain with linen and table setting, food station, and beverage service set up.
• Maintain a proper dining experience.
• Deliver items, fulfilling guest needs in a friendly and timely manner.
• Remove courses.
• Replenish utensils.
• Refill beverages.
• Monitor and maintain cleanliness, sanitation, safety, and organization of assigned station and service areas.
• Communicate any areas of need, problems or concerns to Banquet Captain.
• Ensure rooms are torn down after events, cleaned and re-set if needed.
• Ensure proper storage of equipment.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Work shift work, holidays, weekends, and special events.
• Additional duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED