Banquet Operations Manager

Aronimink Golf Club•Edgmont Township, PA

10d•Onsite

About The Position

The Banquets Operations Manager is responsible for the execution of all banquet and special event operations, ensuring exceptional service, seamless coordination, and consistently high-quality Member and guest experience. This role serves as the operational bridge between Catering, Culinary, and Service teams. This position is highly hands-on and requires strong leadership, attention to detail, and the ability to manage multiple events simultaneously in a fast-paced, hospitality-driven environment.

Requirements

Must be at least 18 years old
High School Diploma or Equivalent
Ability to work early morning and weekends as required
Regular and predictable attendance
Proven experience leading service teams and executing complex events
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent communication, leadership, and problem-solving skills
Working knowledge of BEOs, event timelines, and service standards
Follows policy and exhibits maturity and professionalism.

Nice To Haves

Demonstrates reliability, strong communication, and sound judgment.
Models ONEAGC values: Respect, Honesty, Accountability, Quality, Passion, and Teamwork.
Upholds Club standards of service, professionalism, and member/guest experience.
Takes initiative and contributes positively to team culture.

Responsibilities

Oversee day-of execution for all banquet events, including weddings, member events, meetings, and large-scale club functions
Review BEOs for accuracy and clarity; conduct pre-event meetings with service, culinary, and setup teams
Ensure event spaces are properly set, staged, and maintained to Club standards in partnership with the banquet housemen or set up staff
Act as the on-site point of contact during events to manage timing, flow, and service recovery as needed
Lead, train, and supervise banquet service staff, including captains/supervisors, servers, bartenders, and support staff
Assist with hiring, onboarding, training, scheduling, and performance management of banquet staff
Set clear expectations for service standards, professionalism, and teamwork
Coach and develop team members to support retention and service excellence
Deliver a polished, anticipatory service experience aligned with the Club's hospitality standards
Proactively address guest needs, resolve concerns in real time, and follow up as appropriate
Work closely with Catering Manager, Event Coordinator, Culinary, Facilities, Golf and Racquets teams to ensure alignment and execution
Communicate staffing needs, operational challenges, and post-event feedback to Catering Manager
Participate in post-event reviews to identify opportunities for improvement
Monitor labor usage and staffing efficiency in alignment with budgeted goals
Assist with inventory control for banquet equipment, china, glassware, and linens
Ensure compliance with safety, sanitation, alcohol service, and labor regulations