Banquet Manager

Lodgeworks•King Of Prussia, PA

1d•Onsite

About The Position

Hyatt House Philadelphia/King of Prussia, an upscale extended-stay hotel, is seeking a talented Banquet Manager. This role is responsible for managing the daily execution of all banquet functions, ensuring outstanding guest service. The position is paid at an hourly rate plus event gratuity. LodgeWorks, a privately held hotel development and management company with a strong family culture, is actively hiring for this position.

Requirements

2 years of Banquet Manager/Supervisor experience.
Have or be capable of obtaining TIPS certification or other required alcohol safety requirements.
Capable of exerting up to 50 pounds of force occasionally.
Capable of standing for an entire shift or for an extended amount of time.
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.

Nice To Haves

A team player with a heart for hospitality.
Entrepreneurial at heart and innovative in mind.
Customer-focused, with guests, clients and employees at the forefront of your thinking.
Nimble and able to adapt to change quickly.
Committed to sharing and togetherness and value the family mindset of our organization.
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
An expert in prioritizing with the ability to use time wisely.
Dedicated with a strong work ethic and can work both individually and with a team.
Steadfastly driven to ensure the safety and security of the guests and their belongings.
Comfortable following directions, guidelines and work objectives.

Responsibilities

Identify talent both internally and externally. Interview, hire, train and onboard new associates.
Supervise food and beverage service throughout banquet functions to ensure quality service and product quality.
Manage daily banquet functions, including but not limited to planning, organizing and executing breakfast, coffee breaks, luncheons, dinners and cocktail receptions.
Greet guests and continually monitor to ensure quality guest satisfaction.
Make arrangements for equipment needed for guest functions, ensuring its accuracy and completeness prior to staff’s arrival for room setup.
Conduct a prefunction meeting with staff to ensure the proper service and requirements of banquet function with the direction of the Director of F&B.
Assign stations to servers, assign side work functions and ensure that all duties are completed in a timely manner.
Read Banquet Event Orders (BEO) and know how to complete setup properly.
Inspect food for quality and presentation prior to serving.
Keep open communication with the kitchen staff, informing them of any changes and special instructions.
Function as a lead server for banquet events.
Set tables in assigned area correctly and uniformly.
Support other areas or roles when necessary.
Coordinate and supervise all banquet activities to ensure that each course is served in accordance with the BEO.
Be knowledgeable of the event menu and offerings.
Act in a professional manner at all times.
Ensure that financial goals of the department and the hotel are being met by managing labor costs, supplies and equipment.
Determine and recommend revenue-driving initiatives in partnership with other departments.
Audit banquet checks to ensure that all services rendered are properly invoiced in a timely manner.
Contribute to the creation and implementation of new menus.
Check staff attendance according to schedules and adjust and reassign server stations as necessary to provide quality service during functions.
Purchase and monitor the inventory of supplies, equipment and furniture.
Maintain records and daily reports of operations, keeping hotel management updated regarding department performance.
Demonstrate an understanding of hotel emergency procedures, including fire, life and safety.
Graciously respond to guest concerns and requests and report the situation to the Manager.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations.
Assist in any other task or duties as requested by management.