Banquet Manager

Tandem Hospitality Group•Cincinnati, OH

12h

About The Position

The Banquet/Event Manager will oversee all aspects of a banquet function from set up to break down and be the point of contact for the meeting planner or host. The Banquet Manager must have previous banquet service and experience and possess outstanding leadership and guest service skills. The Banquet Manager is responsible for maintaining high standards of guest service, safety, and cleanliness, and be able to work flexible hours, weekends, holidays, and late nights. The Banquet Manager is to ensure that each guest has a positive experience from start to finish and that all expectations are exceeded.

Requirements

Prior experience food and beverage
Prior guest service training.
Knowledge of proper food handling.
Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
Strong written / verbal communication skills.
Positive, upbeat attitude / personality.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Proper food safety training and certification as described by law.
Experience working with computers (MS Office/Google) / POS systems (Micros)
Must have some familiarity of basic cooking skills
Basic understanding of Audio and Visual equipment
Must have valid driver's license

Responsibilities

Assist with hiring, development, scheduling and training of banquet staff
Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
Provide a two-way communication between the client and the banquets team
Properly handle daily cash deposits
Create a service first work environment
Ensure that every dish presented is of the highest quality
Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
Assign service-related tasks to servers
Bus tables and assist with processing dirty dishes if necessary
Anticipate supply needs for each event (China, glass, silver, equipment, etc)
Ensure dining and buffet tables are properly prepared for service
Communicate to staff if the kitchen staff is running out of any items
Be able to open and pour wine at tableside
Performing basic cleaning tasks as needed
Fill in for absent staff as needed
Greet all guests warmly with an appropriate greeting
Understand and communicate products and services available at the Hotel
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Anticipate and address guests' service needs
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Requires carrying trays of food and bus trays of dishes up to 50 pounds, we well as push/pull a wheeled cart weighing up to 50 pounds.