Banquet Manager

AccorHotel • Boston, MA

9d • $75,000 - $77,000

About The Position

The primary function of the Banquet Manager is to assist in all areas of supervision, coordination, training and direction of all personnel for the Banquet Department. Approach all encounters with guests and employees in a friendly, service oriented manner Maintain regular attendance in compliance with Fairmont Hotels & Resorts standards, as required by scheduling with will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working Comply at all times with Fairmont Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations

Requirements

• At least 4 years of progressive experience in a hotel or a related field required.
• High School diploma preferred.
• Previous supervisory responsibility preferred.
• Long hours sometimes may be required.
• Medium work – exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequency or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternate courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must maintain composure an objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
• Must be able to work with and understand financial information and data and basic arithmetic functions

Responsibilities

• Inspect the rooms for assigned functions, making certain that every detail of the set up is done
• Check in servers, assign stations and pre-post function side work duties
• Inspect table place settings, including table linen, china, glass, silverware and condiments for correct placement by set-up crew and to ensure that each element is clean, undamaged and attractive
• Supervise the setting of buffet tables and other food service tables used for catering function
• Supervise the handling, storage and security of all catering service equipment
• See that all scheduled functions take place on time and according to plan
• Contact host in charge of function to introduce him/herself and coordinate any last minute details regarding the function
• Responsible for the department of all servers on the floor and supervise service received by the guests throughout each function assigned
• Supervise clearing and post function clean-up, check servers “out”, making sure that function rooms, aisle and storage areas are clean and equipment is cleaned and properly stored
• Assist Director of Banquets in all departmental administrative duties, i.e. scheduling, payroll, etc.
• Comply with all loss prevention guidelines
• Get accurate count after guests are seated for plating and preparation of guest check
• Responsible for cleanliness and organization of office, work aisles and storage areas
• Write and post work schedules for future functions
• Other duties as required

Benefits

• Employee Benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees