Banquet Manager

Marcus Corporation•Milwaukee, WI

About The Position

Do you strive to set yourself apart through leadership, organization, and exceptional service execution? Are you energized by leading large teams and delivering memorable events in a luxury hospitality environment? If so, The Pfister Hotel is seeking a Banquet Manager to support banquet operations and uphold our iconic Four Diamond service standards. As the Banquet Manager, you will be a key member of the Food & Beverage leadership team, assisting the Director of Banquets in overseeing daily banquet operations. This role is responsible for training, supervising, and leading the banquet team while ensuring flawless execution of events, guest satisfaction, and operational efficiency. You will play an integral role in driving repeat business, profitability, and service excellence. Built in 1893, The Pfister Hotel is a Milwaukee icon known for gracious service and impeccable style. As a AAA Four Diamond hotel for more than four decades, The Pfister is recognized as one of the premier event destinations in the Midwest.

Requirements

Prior banquet or event management experience required
High school diploma or GED required; four-year degree in Hospitality or related field preferred
Previous experience working in a union environment preferred
Strong leadership, coaching, and team-development skills
Excellent communication and organizational skills
Ability to manage multiple events and priorities simultaneously
Ability to work flexible hours, including evenings, weekends, and holidays

Responsibilities

Assist the Director of Banquets with the daily leadership and oversight of banquet operations
Lead, train, and supervise banquet associates to ensure consistent service standards
Ensure the highest quality of food, beverage, and service delivery for all banquet events
Coordinate banquet service needs with culinary and stewarding teams
Maintain effective communication between Banquets, Culinary, Sales, Events, and Operations
Ensure events are executed according to BEOs, timelines, and guest expectations
Support compliance with hotel policies, procedures, and applicable union contract guidelines
Maintain accurate banquet records, including banquet checks and event documentation
Ensure adequate inventory of banquet service equipment and supplies
Monitor cleanliness, maintenance, and sanitation standards within banquet spaces
Conduct departmental meetings and attend F&B, BEO, Safety, and Department Head meetings
Assist with scheduling, payroll oversight, and labor management
Address guest concerns and service recovery situations professionally and promptly
Represent The Pfister Hotel with professionalism and leadership presence
Perform additional duties and special projects as assigned

Benefits

Complimentary, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas
Discounted parking and “two-for-one” Marcus Theatres movie tickets
Career growth opportunities within Marcus Hotels & Resorts
Paid time off
Medical, dental, and vision insurance available after 30 days of employment
Company-paid life insurance
Employee Assistance Program
401(k) with employer match