Banquet Manager

Invited • Phoenix, MD

31d

About The Position

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited ! Job Summary The Banquet Manager is responsible for overseeing the day-to-day operations of banquet services. The job involves managing the planning and execution of various events, including private parties, corporate functions, and Member gatherings. The Banquet Manager ensures high standards of service, efficiency, and guest satisfaction are consistently met. Reporting Structure Reports to the Director of Banquets or Director of Food & Beverage Day to Day Recruit, train, and supervise banquet service personnel according to club procedures. Implement and monitor training programs, including required certifications , to ensure staff adherence to Invited’s service standards. Create and manage staff schedule, adjusting as needed based on event requirements and labor budgets. Communicate with the Event Sales Director to confirm staffing and execution plans for private functions. Review reservation books and functions sheets to ensure proper room setup and alignment with event specifications. Ensure accurate timekeeping by monitoring staff hours and adherence to the timekeeping policy, verifying both employee and supervisor approvals. Oversee the setup and breakdown of banquet rooms, ensuring they align with event function sheets and reservations details. Oversee banquet and event operations, ensuring food is served promptly and to standard. Conduct post-event follow-ups with the host to ensure their satisfaction and resolve any issues through service recovery. Handle event payments and related paperwork, adhering to Club accounting processes. Document tasks and important details in the MOD log to ensure smooth communication between shifts. Greet Members by name with a warm welcome, providing personalized service and fostering a positive atmosphere. Ensure side work and housekeeping tasks are completed in line with service standards and expectations, maintaining organized and sanitary work areas. Complete additional duties as assigned by management. Additional Duties Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. Follow all company, club, and department policies, procedures, and instructions. Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity. Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. Support the overall efficiency of the team by collaborating and contributing to the club’s goals. About You

Requirements

• A high school diploma or equivalent.
• A minimum of 2 years of experience in a supervisory role within the Club environment or Food & Beverage industry.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.
• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.
• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Nice To Haves

• Bachelor’s degree in the Food & Beverage industry.
• Experience handling highly confidential material such as member and employee data.
• Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.

Responsibilities

• Recruit, train, and supervise banquet service personnel according to club procedures.
• Implement and monitor training programs, including required certifications , to ensure staff adherence to Invited’s service standards.
• Create and manage staff schedule, adjusting as needed based on event requirements and labor budgets.
• Communicate with the Event Sales Director to confirm staffing and execution plans for private functions.
• Review reservation books and functions sheets to ensure proper room setup and alignment with event specifications.
• Ensure accurate timekeeping by monitoring staff hours and adherence to the timekeeping policy, verifying both employee and supervisor approvals.
• Oversee the setup and breakdown of banquet rooms, ensuring they align with event function sheets and reservations details.
• Oversee banquet and event operations, ensuring food is served promptly and to standard. Conduct post-event follow-ups with the host to ensure their satisfaction and resolve any issues through service recovery.
• Handle event payments and related paperwork, adhering to Club accounting processes.
• Document tasks and important details in the MOD log to ensure smooth communication between shifts.
• Greet Members by name with a warm welcome, providing personalized service and fostering a positive atmosphere.
• Ensure side work and housekeeping tasks are completed in line with service standards and expectations, maintaining organized and sanitary work areas.
• Complete additional duties as assigned by management.
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees