Banquet Manager

ALM Eaglewood LLC•Itasca, IL

27d

About The Position

Change your career and join the hospitality team at Eaglewood Spa, Arbor Lodging. We're always looking for talented, driven people to enhance our team and help us deliver on our promise: exceeding our guest’s expectations. We offer a world of promising opportunities across a diverse range of career areas, all of which will engage and empower you to realize your passion, achieve greatness, and experience the rewards of making a positive impact in our guests and employee’s lives. A job at Eaglewood Resort is unlike any other. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of our success and our family. Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Banquet Manager is responsible for directing and motivating team while personally assisting in providing high quality service based on requirements and standards. They are also responsible for monitoring and controlling financial and administrative responsibilities including asset protection, providing clear and concise communications to everyone having ownership in the success of the event, and identifying training opportunities.

Requirements

High school diploma or GED required
Minimum of 3-5 years of Banquet or Event management experience in hospitality.
BASSET and Food Handler certifications required (we provide course if needed).
Strong leadership and team management skills in a fast-paced service environment.
Thorough operational knowledge of banquet setups, timelines, and service flow.
Excellent written and verbal communication skills.
Highly organized with strong attention to detail and the ability to multitask effectively.
Proficient with Microsoft Office Suite; experience with event management or POS systems.
Must be able to lift and carry up to 40 lbs.
Ability to stand and walk for extended periods (up to 8 hours).
Frequent bending, reaching, and repetitive motions are required.
Ability to work both indoors and outdoors as required for event setup and breakdown.
Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

Manage and oversee all banquet operations
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
Applies knowledge of all laws, as they relate to an event.
Adheres to and reinforces all standards, policies, and procedures.
Maintains established sanitation levels.
Manages departmental inventories and maintains equipment.
Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
Schedules banquet service staff to forecast and service standards, while maximizing profits.
Sets goals and delegates tasks to improve departmental performance.
Conducts monthly department meetings with the Banquet team.
Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.
Acts as a liaison to the kitchen staff.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews comment cards and guest satisfaction results with employees.
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.