Banquet Manager

AccorHotel•Toronto, ON

19h•CA$70,320 - CA$79,110•Onsite

About The Position

Directly responsible for standards, recognition and counselling of staff in addition to providing exceptional outcomes on functions from 4 people to 1500 people. Coordinates the selection, training and development of all banquet colleagues to ensure hotel standards are maintained. Organizes and coordinates function room set-ups and food and beverage services. Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance. Liaises with the convener and coordinator before, during and after all services to ensure all needs are exceeded. Attends pre and post-convention meetings. Ensures all function information is kept up to date with respect to all changes and/or revisions. Participates in daily communication meetings (scoop) with the Catering, Stewarding and Culinary Teams. Able to build strong relationship with all team members to ensure high level of departmental morale through coaching and leading by example. Take a constructive approach to achieving departmental goals with regards to the Voice of the Guest, financial targets and health and safety. Ensures extremely high level of guest satisfaction showing a yearly increase in JDP meeting planner scores. Clients advocate in all areas to ensure outstanding guest experiences. Cooperate in all respects especially with reference to scheduling and the sharing of staff during busy periods. Coordinate with the Executive Chef and his Culinary Team on the execution of meal service for all catered functions. Ensures accuracy of billing of convention services. Complete necessary administrative tasks – including but not limited to, billing, gratuity distribution, buffet labels, filing and scheduling.

Requirements

Minimum of three years food and beverage management experience required.
Fluency in English (written and verbal) required.
Strong computer skills in Microsoft Suite required.
Valid Smart Serve certification required.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

Previous experience in banquets in a luxury hotel is preferred.
Experience in a unionized workplace preferred.
Post-Secondary Hospitality Degree/Diploma

Responsibilities

Directly responsible for standards, recognition and counselling of staff in addition to providing exceptional outcomes on functions from 4 people to 1500 people.
Coordinates the selection, training and development of all banquet colleagues to ensure hotel standards are maintained.
Organizes and coordinates function room set-ups and food and beverage services.
Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance.
Liaises with the convener and coordinator before, during and after all services to ensure all needs are exceeded.
Attends pre and post-convention meetings.
Ensures all function information is kept up to date with respect to all changes and/or revisions.
Participates in daily communication meetings (scoop) with the Catering, Stewarding and Culinary Teams.
Able to build strong relationship with all team members to ensure high level of departmental morale through coaching and leading by example.
Take a constructive approach to achieving departmental goals with regards to the Voice of the Guest, financial targets and health and safety.
Ensures extremely high level of guest satisfaction showing a yearly increase in JDP meeting planner scores.
Clients advocate in all areas to ensure outstanding guest experiences.
Cooperate in all respects especially with reference to scheduling and the sharing of staff during busy periods.
Coordinate with the Executive Chef and his Culinary Team on the execution of meal service for all catered functions.
Ensures accuracy of billing of convention services.
Complete necessary administrative tasks – including but not limited to, billing, gratuity distribution, buffet labels, filing and scheduling.