PHO - Banquet Manager

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix•Atlanta, GA

About The Position

Hotel Phoenix, located in the heart of Centennial Yards, is seeking a dynamic and service-driven Banquet Manager to lead and execute exceptional banquet and event experiences. As part of Atlanta’s evolving entertainment district, this role is instrumental in delivering high-impact events that reflect our commitment to modern luxury and elevated Southern hospitality. The Banquet Manager is responsible for overseeing all banquet operations, ensuring flawless execution, strong team leadership, and an exceptional guest experience from start to finish.

Requirements

3–5 years of banquet or food & beverage leadership experience in an upscale or luxury hotel environment
Strong understanding of banquet operations, event execution, and service standards
Proven leadership capability with strong interpersonal and team development skills
Excellent organizational, communication, and problem-solving abilities
Ability to work a flexible schedule including evenings, weekends, and holidays
Ability to stand and walk for extended periods
Ability to lift up to 25–50 pounds
Ability to work in a fast-paced, high-volume environment

Nice To Haves

Experience with hotel systems such as Delphi, POS systems, and labor management tools preferred

Responsibilities

Lead the execution of all banquet functions including corporate meetings, social events, weddings, and special activations within Centennial Yards
Ensure all events are executed in accordance with Banquet Event Orders (BEOs) and Hotel Phoenix service standards
Conduct daily pre-shift and pre-function meetings to align teams on service expectations and event details
Oversee room setup, service flow, and breakdown to ensure efficiency and quality
Anticipate operational challenges and proactively implement solutions during events
Supervise and develop Banquet Captains, Servers, Bartenders, and Housepersons
Drive accountability and uphold service excellence across all banquet operations
Partner with Human Resources and F&B leadership on hiring, training, and performance management
Ensure proper staffing levels in alignment with business demands and labor standards
Act as the on-site host and primary point of contact during events
Build strong relationships with clients and ensure all expectations are met or exceeded
Resolve guest concerns with professionalism, urgency, and discretion
Deliver a polished, luxury-level experience reflective of Hotel Phoenix standards
Manage labor costs, scheduling, and productivity in alignment with budget expectations
Review payroll, timekeeping, and staffing through systems such as Unifocus and ADP
Ensure accurate billing, including banquet checks and event reconciliation
Support forecasting and operational planning for banquet revenue and expenses
Ensure adherence to all Hotel Phoenix policies, SOPs, and brand standards
Maintain compliance with health, safety, and alcohol service regulations
Oversee proper use, care, and inventory of banquet equipment and supplies