On Call/Part Time Banquet Houseperson ~Spark by Hilton Germantown ~

B.F. Saul Company Hospitality Group • Germantown, MD

1d • Onsite

About The Position

This position is responsible for serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded. Ensures exceptional guest service and creates an inviting atmosphere. Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.

Requirements

• High school diploma/GED or equivalent experience required.
• TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
• Must have one or more years of previous guest service experience.
• Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
• Must have the ability to speak, understand, and write English in order to meet guest’s needs.
• Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift, and up to 75 pounds on an occasional basis.
• Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and moving about the property continuously throughout the shift.
• EEO AA M/F/Vet/Disabled

Nice To Haves

• Prefer one or more years of previous serving experience in a banquet environment.

Responsibilities

• Anticipates and responds to guests in a friendly, positive and timely manner.
• Provides the highest quality service to guests using proper serving techniques.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
• Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques.
• According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded.
• Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable.
• Adheres to all health regulations, keeping and local liquor laws.
• Responsible for proper use of all banquet collateral and equipment.
• Adheres to cost controls to reduce expenses and waste.
• Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations.
• Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures.
• Attends all required department and hotel meetings.
• Assists bartenders and works as a team player to ensure all guest needs are met.
• Completes all assigned duties within or outside the normal scope of responsibilities.
• Completes all required side work, and takes initiative to assist wherever necessary.
• Actively contributes to the success of the guest experience.

Benefits

• Sick Policy
• Weekly Pay
• 401(k) Retirement Program
• Paid Life Insurance
• Employee of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED