Banquet Houseperson (Part Time) Embassy Suites Brier Creek Raleigh NC

WINWOOD HOSPITALITY GROUP•Raleigh, NC

2d•Onsite

About The Position

Embassy Suites Brier Creek in Raleigh, NC is seeking a Part Time Banquet Houseperson. This role is crucial for ensuring the success of banquet events by organizing and executing proper set-up, service, and breakdown. The Banquet Houseperson will be responsible for setting up and breaking down event spaces, cleaning and refreshing areas, properly storing equipment, and deploying equipment for upcoming events according to hotel standards. A thorough check of the Banquet Event Order (BEO) is required to ensure all necessary items are in place before service begins. The position also involves providing F&B service in accordance with Health Department and hotel standards, maintaining excellent communication with guests and clients, upholding uniform and behavior standards, and keeping work areas organized and clean. The role requires knowledge of basic ABC laws and CARE certification for events involving alcohol service. Safety and respect for team members and the hotel are paramount. This position is part of a larger food & beverage department, and the work reflects on the entire hotel team, Embassy Suites, and Hilton Worldwide brands.

Requirements

Work well with other team members and departments
Read & write English and perform mathematical computations such as adding, multiplying
Effectively communicate with hotel guests and clients, utilizing courtesy, tact and diplomacy; coordinate well with culinary, sales and other departments
Safely carry trays of food or beverages and transport carts or food cabinets
Ability to remain calm and organized in times of multiple demands
Give and follow directions accurately and efficiently
Stand, walk, carry, talk, listen and coordinate with other team members.
Be on his / her feet for large portion of the day / shift.
Stoop, kneel, or crouch; reach with hands and arms; use hands to manipulate tools or controls
Be able to lift and / or move heavy objects including tables, carts / caddies and cases of food and beverage; must be able to lift approximately 25 pounds overhead.
Handle chilled or hot items in the course of food & beverage service.
Carry food, ice, beverage, supplies; push carts of supplies, beverages.
Be able to sustain focus and attentiveness for extended periods of time.
Be able to plan several steps ahead, always being ready to move on to the next task within each service or shift; keep written notes so that we do not lose any requests or essential information.
Non-slip shoes are required.

Nice To Haves

High School diploma or general education degree (GED) is desired, but not essential.
Previous related experience – food service supervision, hospitality, banquet service - strongly preferred.
CARE certified

Responsibilities

Complete all food service training within 14 days of hire; other essential training and certification within 30 days of hire, to include CPR.
Know all essential functions of the Point of Sale (POS) system, monitor voids and “no sale” transactions.
Read and understand Banquet Event Orders (BEOs) in detail; organize scheduled staff to perform the necessary tasks to fulfill the BEO.
Monitor timeliness of food and beverage service as specified by BEO, following health and hotel standards.
Set up event areas as prescribed by the BEO, insuring 100% readiness a minimum of 15 minutes prior to event start time.
Demonstrates attentiveness and responsiveness to guests needs, insures follow-through and completion.
Always demonstrates excellent guest and team member relations, with all departments.
Understands safe handling of food, beverage, heat sources and other service equipment.
Work with culinary staff to recover unused / unserved foods.
Completes all assigned pre- and post-event tasks.
Ensures safe and correct storage of equipment.
Insure maintenance of beverage stations.
Is able to meet flexible scheduled hours as required to serve guests / clients.
Demonstrate punctuality, excellent attendance and proper uniform standards.
Assist in other hotel work areas as instructed by supervisor.
Report any maintenance needs to insure that our facilities, furnishings and equipment are maintained in a “like new” condition.
Participate in training and meetings to: enhance skills and knowledge to become a more productive and effective team member; perform assigned tasks in other areas within the Food & Beverage department, such as suite service, complimentary breakfast service, banquet service (all meal and service types).
Certain uniform components are issued by the hotel, others to be provided by the server; hotel issued items should be worn only during hotel shifts.
The uniform should be maintained in “like new” condition by the employee, following proper laundering and care instructions.
For safety purposes non-slip shoes are required.
Be aware of, act on and/or report any issue that affects safety of guest or team member.
Look for ways to continuously refine and improve our standards and ability as a team to exceed client expectations – our ability to successfully compete for business and build loyalty depends on this attribute.
During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.