Full- Time Banquet Houseperson
StepStone Hospitality•Charlotte, NC
About The Position
The Le Meridien | Sheraton Charlotte Hotel is seeking an ambitious, enthusiastic individual to join its banquet team and help ensure event guests receive attentive service. The Banquet Houseperson follows details in the banquet event order (BEO), maintains banquet areas and equipment, and assists with room setups, food service, and cleanup as needed. The role includes greeting guests, responding to reasonable guest requests or complaints, and keeping banquet rooms clean, organized, safe, and secure.
Requirements
- Ability to work independently and remain motivated.
- Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
- Proven working experience in a relevant field.
- Helpful approach to customer service.
- Professionalism, speed, and attention to detail.
Responsibilities
- Follow details in the banquet event order (BEO).
- Provide guests with high-quality service in a warm and enthusiastic manner.
- Keep banquet areas clean, organized, and safe.
- Clear and securely lock banquet rooms at the close of functions and at the end of the workday, and store equipment in designated areas.
- Remain present in the room and greet guests upon arrival.
- Submit maintenance requests to the engineering department for broken or damaged equipment.
- Assist staff with room setups, food service, and cleanup when necessary.
- Comply with health and safety regulations, company policies, and licensing laws.
- Maintain equipment in good condition.
- Report shortages, damages, or security issues.
- Handle reasonable guest complaints and requests, and inform others when required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
