Banquet Event Captain

California Center for the Arts Escondido Foundation•Escondido, CA

3h•$25 - $27•Onsite

About The Position

The Banquet Event Captain is responsible for coordinating & executing events, working & planning directly with clients, and supervising banquet staff and bartenders. The position works on all aspects of the room setup (including audiovisual), food & beverage services, and outside catering services to ensure guest satisfaction while meeting CCAE standards. The position is expected to coordinate with the Sales Team during the planning and execution of events.

Requirements

Minimum two years of formal experience as a Banquet Captain for a conference center, banquet facility or full service hotel operation.
Must have experience and knowledge in all facets of banquet operations, including setting up, operating, and troubleshooting a variety of audio/visual equipment.
Strong skills in service management, banquet operations, and employee training and motivation.
Knowledge of Customer Relationship Manager or Event Planning Software (Caterease, Tripleseat, etc.)
Ability to Bartend.
Able to work overtime, weekends and holidays if needed.
Must wear appropriate uniform at all times.
Excellent communication skills and positive interpersonal skills.
Must have an up-to-date Food Handler card.

Nice To Haves

ABC “LEAD” certified preferred.

Responsibilities

Assumes responsibility and is the main point of contact for the client after finalization of the sales contract.
Creating Banquet Event Orders (BEOs) for events as assigned.
Assists with the Management and Distribution of BEOs.
Serves as a point of contact for client, event, and vendor correspondence.
Coordinate with Sales Managers for proper event hand-off.
Monitors the event calendar and ensures accuracy
Build vendor relationships, including, but not limited to, caterers, distributors, etc.
Ensuring accurate guest counts for proper guest billing.
Assisting with or conducting inventories of food, beverages, equipment, meeting supplies, and china, glass, silverware, etc., as directed by the Banquet Operations Manager.
Following all CCAE accounting and billing procedures.
Supervising and assisting with liquor in & out inventory.
Ensuring all setups of functions are prepared per Banquet Event Order (BEO).
Communicating with the Banquet Operations Manager or Sales Team regarding last minute changes.
Assists and conducts pre-function training and menu meetings.
Following all opening procedures to ensure areas are secure and supervising the handling of equipment.
Acting as a point of contact to the client, banquet staff and vendors during events.
Performing all guest contact activities in a cordial, efficient, and professional manner, maintaining a commitment to excellent customer service.
Handling all guest requests. As needed, request the assistance of the Banquet Operations Manager.
Drafting an accurate post-function Captain’s Report (Event Evaluation).
Ensuring all pre-set rooms are properly and completely set for the next shift.
Following all closing procedures to ensure areas are secure and energy efficient.
Supervising banquet staff and bartenders.
Ensuring proper handling and cleaning of all equipment, china, glass, and silver by Banquet staff.
Constantly spot-checking staff performance and relating concerns to the Banquet Operations Manager.
Adhering to all CCAE and department-specific policies and procedures and enforcing them with the banquet staff.
Ensuring proper LEAD procedures are followed.
Following and enforcing all sanitation procedures, including safety guidelines and OSHA requirements.
Attending all safety meetings as required by management.
Performing other related duties as assigned.